Western Reserve H-D Customer Satisfaction Survey

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* 1. Please rate the following statements based on your overall experience at Western Reserve Harley-Davidson.

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
We respect and greet all customers with a smile.	We respect and greet all customers with a smile. Strongly Disagree	We respect and greet all customers with a smile. Disagree	We respect and greet all customers with a smile. Neutral	We respect and greet all customers with a smile. Agree	We respect and greet all customers with a smile. Strongly Agree
We are honest, transparent, and fair and we keep our promises.	We are honest, transparent, and fair and we keep our promises. Strongly Disagree	We are honest, transparent, and fair and we keep our promises. Disagree	We are honest, transparent, and fair and we keep our promises. Neutral	We are honest, transparent, and fair and we keep our promises. Agree	We are honest, transparent, and fair and we keep our promises. Strongly Agree
We engage customers like friends and family.	We engage customers like friends and family. Strongly Disagree	We engage customers like friends and family. Disagree	We engage customers like friends and family. Neutral	We engage customers like friends and family. Agree	We engage customers like friends and family. Strongly Agree
We invite customers into our riding culture, encouraging participation in events and activities.	We invite customers into our riding culture, encouraging participation in events and activities. Strongly Disagree	We invite customers into our riding culture, encouraging participation in events and activities. Disagree	We invite customers into our riding culture, encouraging participation in events and activities. Neutral	We invite customers into our riding culture, encouraging participation in events and activities. Agree	We invite customers into our riding culture, encouraging participation in events and activities. Strongly Agree
We demonstrate knowledge and instill confidence.	We demonstrate knowledge and instill confidence. Strongly Disagree	We demonstrate knowledge and instill confidence. Disagree	We demonstrate knowledge and instill confidence. Neutral	We demonstrate knowledge and instill confidence. Agree	We demonstrate knowledge and instill confidence. Strongly Agree

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* 2. Please rate the following statements based on your experience with our motorcycle sales department.

	Strongly disagree	Disagree	Neutral	Agree	Strongly Agree	N/A
Your motorcycle purchase was conducted in a professional and timely manner.	Your motorcycle purchase was conducted in a professional and timely manner. Strongly disagree	Your motorcycle purchase was conducted in a professional and timely manner. Disagree	Your motorcycle purchase was conducted in a professional and timely manner. Neutral	Your motorcycle purchase was conducted in a professional and timely manner. Agree	Your motorcycle purchase was conducted in a professional and timely manner. Strongly Agree	Your motorcycle purchase was conducted in a professional and timely manner. N/A
Your salesman went above and beyond to make sure you were happy with your purchase.	Your salesman went above and beyond to make sure you were happy with your purchase. Strongly disagree	Your salesman went above and beyond to make sure you were happy with your purchase. Disagree	Your salesman went above and beyond to make sure you were happy with your purchase. Neutral	Your salesman went above and beyond to make sure you were happy with your purchase. Agree	Your salesman went above and beyond to make sure you were happy with your purchase. Strongly Agree	Your salesman went above and beyond to make sure you were happy with your purchase. N/A
Your finance process was conducted in a professional and timely manner.	Your finance process was conducted in a professional and timely manner. Strongly disagree	Your finance process was conducted in a professional and timely manner. Disagree	Your finance process was conducted in a professional and timely manner. Neutral	Your finance process was conducted in a professional and timely manner. Agree	Your finance process was conducted in a professional and timely manner. Strongly Agree	Your finance process was conducted in a professional and timely manner. N/A

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* 3. Please rate the following statements based on your experience with our P&A department.

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree	N/A
The Parts and Accessories staff was friendly and helpful.	The Parts and Accessories staff was friendly and helpful. Strongly Disagree	The Parts and Accessories staff was friendly and helpful. Disagree	The Parts and Accessories staff was friendly and helpful. Neutral	The Parts and Accessories staff was friendly and helpful. Agree	The Parts and Accessories staff was friendly and helpful. Strongly Agree	The Parts and Accessories staff was friendly and helpful. N/A
The Parts and Accessories department has a nice selection of parts that are displayed in an attractive manner.	The Parts and Accessories department has a nice selection of parts that are displayed in an attractive manner. Strongly Disagree	The Parts and Accessories department has a nice selection of parts that are displayed in an attractive manner. Disagree	The Parts and Accessories department has a nice selection of parts that are displayed in an attractive manner. Neutral	The Parts and Accessories department has a nice selection of parts that are displayed in an attractive manner. Agree	The Parts and Accessories department has a nice selection of parts that are displayed in an attractive manner. Strongly Agree	The Parts and Accessories department has a nice selection of parts that are displayed in an attractive manner. N/A

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* 4. Please rate the following statements based on your experience with our motorclothes department.

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree	N/A
The Motorclothes staff was friendly and helpful.	The Motorclothes staff was friendly and helpful. Strongly Disagree	The Motorclothes staff was friendly and helpful. Disagree	The Motorclothes staff was friendly and helpful. Neutral	The Motorclothes staff was friendly and helpful. Agree	The Motorclothes staff was friendly and helpful. Strongly Agree	The Motorclothes staff was friendly and helpful. N/A
The Motorclothes department has a nice selection of products that are displayed in an attractive manner.	The Motorclothes department has a nice selection of products that are displayed in an attractive manner. Strongly Disagree	The Motorclothes department has a nice selection of products that are displayed in an attractive manner. Disagree	The Motorclothes department has a nice selection of products that are displayed in an attractive manner. Neutral	The Motorclothes department has a nice selection of products that are displayed in an attractive manner. Agree	The Motorclothes department has a nice selection of products that are displayed in an attractive manner. Strongly Agree	The Motorclothes department has a nice selection of products that are displayed in an attractive manner. N/A

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* 5. Please rate the following statements based on your experience with our service department.

	Strongly Disagree	Disagree	Neutral	Agree	Strongly Agree
The service staff explained your repair costs fully and answered your questions effectively.	The service staff explained your repair costs fully and answered your questions effectively. Strongly Disagree	The service staff explained your repair costs fully and answered your questions effectively. Disagree	The service staff explained your repair costs fully and answered your questions effectively. Neutral	The service staff explained your repair costs fully and answered your questions effectively. Agree	The service staff explained your repair costs fully and answered your questions effectively. Strongly Agree
You were satisfied with the repairs and they were completed in a timely manner.	You were satisfied with the repairs and they were completed in a timely manner. Strongly Disagree	You were satisfied with the repairs and they were completed in a timely manner. Disagree	You were satisfied with the repairs and they were completed in a timely manner. Neutral	You were satisfied with the repairs and they were completed in a timely manner. Agree	You were satisfied with the repairs and they were completed in a timely manner. Strongly Agree

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* 6. How likely are you to recommend Western Reserve Harley-Davidson to a friend?

Very Unlikely

Very Likely

Clear

i We adjusted the number you entered based on the slider’s scale.

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* 7. What do you like best about Western Reserve Harley-Davidson?

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* 8. What improvements would you like to see at Western Reserve Harley-Davidson?