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* 1. Please rate the following statements based on your overall experience at Western Reserve Harley-Davidson.

  Strongly Disagree Disagree Neutral Agree Strongly Agree
We respect and greet all customers with a smile.
We are honest, transparent, and fair and we keep our promises.
We engage customers like friends and family.
We invite customers into our riding culture, encouraging participation in events and activities.
We demonstrate knowledge and instill confidence.

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* 2. Please rate the following statements based on your experience with our motorcycle sales department.

  Strongly disagree Disagree Neutral Agree Strongly Agree N/A
Your motorcycle purchase was conducted in a professional and timely manner.
Your salesman went above and beyond to make sure you were happy with your purchase.
Your finance process was conducted in a professional and timely manner.

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* 3. Please rate the following statements based on your experience with our P&A department.

  Strongly Disagree Disagree Neutral Agree Strongly Agree N/A
The Parts and Accessories staff was friendly and helpful.
The Parts and Accessories department has a nice selection of parts that are displayed in an attractive manner.

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* 4. Please rate the following statements based on your experience with our motorclothes department.

  Strongly Disagree Disagree Neutral Agree Strongly Agree N/A
The Motorclothes staff was friendly and helpful.
The Motorclothes department has a nice selection of products that are displayed in an attractive manner.

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* 5. Please rate the following statements based on your experience with our service department.

  Strongly Disagree Disagree Neutral Agree Strongly Agree
The service staff explained your repair costs fully and answered your questions effectively.
You were satisfied with the repairs and they were completed in a timely manner.

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* 6. How likely are you to recommend Western Reserve Harley-Davidson to a friend?

Very Unlikely Very Likely
i We adjusted the number you entered based on the slider’s scale.

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* 7. What do you like best about Western Reserve Harley-Davidson?

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* 8. What improvements would you like to see at Western Reserve Harley-Davidson?

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