NSW NGO Data & Digital Needs Survey How could digital and data work better for your organisation? Question Title * 1. Please select the size of the organisation you work for 1 - 19 employees 20 - 100 employees 101 - 200 employees 200+ employees Question Title * 2. Please select the sector that your organisation predominantly operates inSelect all that apply Child, youth & family Mental health Indigenous Community Disability Ageing Health Homelessness & housing Drug & alcohol Other (please specify) Question Title * 3. Please indicate where your organisation predominantly operates Metropolitan NSW Regional NSW Question Title * 4. Please select the option that your core role relates most to Organisation executive(e.g. chairperson; board member; CEO; CFO; etc) Operations management(e.g. campaign / marketing manager; accountant; administration; fundraising) Service management(e.g. program manager; service manager; team lead) Service delivery(e.g. caseworker; volunteer; practitioner) Question Title * 5. How many funding sources do you have? 1 2 3 4 5 6 7 8 9 10+ Question Title * 6. Where does your funding come from? Question Title * 7. Please select the areas of your organisation in which you believe data and / or digital is currently having a successful, positive effect on your organisation’s purpose and capabilityi.e. making things easier or more efficient Delivering outcomes(e.g. measuring and reporting on program outcomes; tracking program success) Raising funds(e.g. fundraising database; online donations) Effective fund allocation(e.g. financial reporting; splitting grant funds) Efficiencies and economies of scale(e.g. client relationship management; CRM software) None of the above Question Title * 8. Please select the areas of your organisation in which you believe data and / or digital is currently having a successful, positive effect on your organisation’s community engagement and service deliveryi.e. improving your service delivery or relationships in the community Awareness and acquisition(e.g. member database; digital marketing) Partnerships and collaboration(e.g. shared data with other organisations; sharing resources with other organisations) Service engagement(e.g. client database and relationship management; increased accessibility via digital) Quality of experience(e.g. benchmarking experience; communication and delivery of services via digital) None of the above Question Title * 9. Please select the areas of your organisation in which you feel data / digital is currently not helping with your organisation’s purpose and capabilityi.e. making things more difficult or less efficient Delivering outcomes(e.g. measuring and reporting on program outcomes; tracking program success) Raising funds(e.g. fundraising database; online donations) Effective fund allocation(e.g. financial reporting; splitting grant funds) Efficiencies and economies of scale(e.g. client relationship management; CRM software) None of the above Question Title * 10. Please select the areas of your organisation in which you feel data / digital is currently not helping your organisation’s community engagement and service deliveryi.e. implicating your service delivery and / or relationships in the community Awareness and acquisition(e.g. member database; digital marketing) Partnerships and collaboration(e.g. shared data with other organisations; sharing resources with other organisations) Service engagement(e.g. client database and relationship management; increased accessibility via digital) Quality of experience(e.g. benchmarking experience; communication and delivery of services via digital) None of the above Question Title * 11. Do you believe that digital and / or data could improve your organisation’s service delivery and engagement? Yes No Question Title * 12. If yes, how? If no, why? Question Title * 13. Do you believe that digital and / or data could help to build your organisational capabilities and increase efficiency? Yes No Question Title * 14. If yes, how? If no, why? Question Title * 15. What are the key benefits you see in digitising your organisation’s service delivery?Select all that apply Greater reach / access to more clients Staying relevant in the market Better shared information Value for money Improved experience for clients More transparent, faster communications with clients and within organisation More timely service delivery Other (please specify) Question Title * 16. What are the key disadvantages of digitising your organisation’s service delivery?Select all that apply Dehumanising client contact The digital space is crowded and hard to compete in Technology is complicated and hard / expensive to implement Loss of qualitative information (client stories) Money spent on IT rather than service delivery Clients and / or staff might not be tech-savvy Loss of staff Other (please specify) Question Title * 17. What are the key benefits of digitising your organisational capabilities?Select all that apply Cost-efficient, streamlined back-office processes Upskilled, engaged staff Improved transparency Greater sharing and collaboration across organisations Access and transparency across NGO resources Access to quality data for reporting and planning Other (please specify) Question Title * 18. What are the key disadvantages of digitising your organisational capabilities?Select all that apply More time-consumed by technology Investment in implementation, training and maintenance People being resistant to change Disruption and instability due to changes Poor ROI if system is not good Other (please specify) Question Title * 19. How important is networking and sharing knowledge and / or resources with your peers in the NGO sector? Not important Somewhat important Very important Question Title * 20. How (if at all) do you currently network and share knowledge with other NGOs? Question Title * 21. Would you be interested in a digital community or forum designed to facilitate networking, partnerships, resource sharing and collaboration amongst NSW NGOs? Yes No Maybe Question Title * 22. Do you believe strong relationships with other organisations in the NGO sector can help you to deliver greater outcomes and better meet client needs? Never Always Sometimes Question Title * 23. Out of the options below, which do you believe the NGO sector would benefit the most from? Standardised data and reporting requirements Centralised CRM (customer relationship management) platform to track client engagements and monitor outcomes Tools, resources, and training for digitising service delivery Platform to share knowledge and resources amongst staff and other NGOs Subsidised uptake of technology Done
