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* 1. What heat pump brand/models do you have?

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* 2. What areas of your house are primarily served by your heat pump (living room, bedrooms, office…)?

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* 3. Do you have another source of supplementary heating for those areas?  If so, what type? (oil, electric baseboard, wood, etc.)

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* 4. During this recent cold snap has your heat pump been able to maintain your desired temperature without the assistance of another heating system?

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* 5. If your heat pump did require assistance, at about what outside temperature did that become necessary?

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* 6. Do you have any other observations regarding the performance of your heat pump that you’d like to share?

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* 7. May we contact you directly if we need additional information regarding your answers?

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* 8. If yes, please let us know the best way to contact you

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