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2026 Statement Survey

3.Thank you for taking a few moments to complete our questionnaire!

We’re reviewing how members use copies of cleared cheques that are included with their monthly statements. Our audits show that only a small number of members continue to rely on this service today, while the cost to provide it remains significantly high. In addition, cheque usage can carry increased fraud risk, and newer, more secure digital options are now widely available. As member needs continue to evolve, we want to ensure we are focusing on services that provide the most value, while still considering the needs of those who use cheques. To help us better understand its value and explore alternative options that may better meet your needs, we’d really appreciate your feedback.
This short survey will take less than 3 minutes to complete, and your input is completely voluntary. We welcome feedback from all members, whether you use cheques occasionally or rely primarily on digital banking.
1.Do you currently review the copies of cleared cheques that are attached to your statement?
2.In the past 6 months, about how many times have you found a need to look at a cheque image?
3.What do you mainly use cheque images for? (Select all that apply.)
4.How important is it for you to continue receiving copies of cleared cheques with your statement?
5.If copies of cleared cheques were no longer automatically included with your monthly statement, how would that affect you?
6.Would you be comfortable accessing cheque images only when needed instead of receiving them with every statement?
7.If another option were available, which would you prefer?
8.In the next 6 months how likely will you be to write a cheque?
9.What are the main reasons you use cheques today? (Select all that apply)
10.Do you have any comments or concerns about changing how cleared cheque copies are provided?
11.Member Name:
12.What is your account number (Optional, please enter a random number to proceed)
13.Could you kindly share a testimonial about your experience that we can feature on our website?
Current Progress,
0 of 13 answered