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Joyce Crane Customer Satisfaction Survey
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1.
Please provide your contact information for entry into our monthly prize drawing:
(Required.)
Name
Company
Email Address
Phone Number
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2.
Is your feedback for this survey based on a specific job?
(If no, please skip to question #10)
(Required.)
Yes
No
Other (please specify)
3.
What was the name of the Joyce Crane operator who performed this job for you?
4.
For the crane operator identified in the previous question, how would you rate your satisfaction with his overall performance?
Extremely satisfied
Somewhat satisfied
Satisfied
Slightly dissatisfied
Extremely dissatisfied
Extremely satisfied
Somewhat satisfied
Satisfied
Slightly dissatisfied
Extremely dissatisfied
5.
Was an adequate pre-job safety meeting performed by the operator?
Yes
No
6.
In your valued opinion, did the operator complete the job to your satisfaction?
Yes
No
7.
Was the job performed in a timely fashion within the circumstances of Joyce Crane's control?
Yes
No
8.
Did the Joyce Crane employees utilize the proper personal protective equipment (PPE) for the required job tasks?
Yes
No
9.
Did the crane operator or other Joyce Crane employees say "Thank you."?
Yes
No
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10.
Would you recommend Joyce Crane to other potential customers?
(Required.)
Yes
No
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11.
Would you use Joyce Crane for future job tasks?
(Required.)
Yes
No
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12.
How would you rate Joyce Crane's performance overall?
(Required.)
Extremely satisfied
Somewhat satisfied
Satisfied
Slightly dissatisfied
Extremely dissatisfied
Extremely satisfied
Somewhat satisfied
Satisfied
Slightly dissatisfied
Extremely dissatisfied
13.
In your own words, what improvements should Joyce Crane make in order to serve our customers better in the future?
