Technical Support Satisfaction Survey for Jorlink USA, Inc.

Question Title

1. How many attempts did you make to contact us regarding this problem? (Required.)

One Time

Two Times

Three Times

Multiple Attempts

Question Title

2. Was your question or issue resolved the first time you contacted us? (Required.)

Yes

No

Question Title

3. Did our representative inform you of our support options\services?

Yes

No

Question Title

4. Would you recommend our products based on your technical support experience? (Required.)

Yes

No

Question Title

5. On a scale of 1 to 5 (5 = highest), how would you rate your satisfaction with Jorlink Technical Support? (Required.)

Very Unsatisfied

Unsatisfied

Neutral

Satisfied

Very Satisfied

Very Unsatisfied

Unsatisfied

Neutral

Satisfied

Very Satisfied

Question Title

6. Please use the text box below to provide any additional comments. For example, if you were less than totally satisfied, what could have been done to serve you better?