Skip to content
Jiraffe - our customers count - satisfaction survey
All information provided within this survey is strictly confidential and will never be shared with third parties.
*
1.
Please tell us who you are
(Required.)
A child or adult who uses products from Jiraffe
A parent
A physiotherapist
An occupational therapist
A teacher
A purchaser
Other (please specify)
*
2.
Please rate Jiraffe overall on the following
(Required.)
Excellent
Good
Adequate
Poor
Inadequate
Understanding your needs/requirements
Excellent
Good
Adequate
Poor
Inadequate
Useful and informative product information
Excellent
Good
Adequate
Poor
Inadequate
Regularity and usefulness of product updates (emails etc.)
Excellent
Good
Adequate
Poor
Inadequate
Usefulness and quality of website for your needs
Excellent
Good
Adequate
Poor
Inadequate
Providing value for money
Excellent
Good
Adequate
Poor
Inadequate
Responding promptly to problems
Excellent
Good
Adequate
Poor
Inadequate
Breadth of choice across Jiraffe product range
Excellent
Good
Adequate
Poor
Inadequate
Overall quality of Jiraffe product range
Excellent
Good
Adequate
Poor
Inadequate
Helpfulness and quality of service from Customer Service team
Excellent
Good
Adequate
Poor
Inadequate
*
3.
How do you feel Jiraffe compare to other similar equipment and services providers you may use
(Required.)
Excellent
Good
Adequate
Poor
Inadequate
Excellent
Good
Adequate
Poor
Inadequate
*
4.
What is important to you when choosing a company to purchase specialist equipment?
(Required.)
Vital - It's one of the main elements considered
Important
Neither important or unimportant
Unimportant
Irrelevant - it would not influence my choice
Speed of product delivery
Vital - It's one of the main elements considered
Important
Neither important or unimportant
Unimportant
Irrelevant - it would not influence my choice
Relationship with local Product Advisor
Vital - It's one of the main elements considered
Important
Neither important or unimportant
Unimportant
Irrelevant - it would not influence my choice
Reputation of company
Vital - It's one of the main elements considered
Important
Neither important or unimportant
Unimportant
Irrelevant - it would not influence my choice
Large product range
Vital - It's one of the main elements considered
Important
Neither important or unimportant
Unimportant
Irrelevant - it would not influence my choice
Ease of contacting Product Advisor
Vital - It's one of the main elements considered
Important
Neither important or unimportant
Unimportant
Irrelevant - it would not influence my choice
Support/knowledge from the customer support team
Vital - It's one of the main elements considered
Important
Neither important or unimportant
Unimportant
Irrelevant - it would not influence my choice
Ability to resolve product or service issues quickly
Vital - It's one of the main elements considered
Important
Neither important or unimportant
Unimportant
Irrelevant - it would not influence my choice
Good website with lots of product information
Vital - It's one of the main elements considered
Important
Neither important or unimportant
Unimportant
Irrelevant - it would not influence my choice
Product Advisor Feedback:
We're always aiming to provide the best experience we can. To help us improve the service our Product Advisors offer, please could you answer the following questions based on your last appointment/assessment with a Jiraffe Product Advisor, thank you.
*
5.
Please rate the following based on your Product Advisor (PA)
(Required.)
Excellent
Good
Adequate
Poor
Inadequate
Ease of contacting
Excellent
Good
Adequate
Poor
Inadequate
Time taken by your PA to respond to messages/queries
Excellent
Good
Adequate
Poor
Inadequate
Timekeeping/Punctuality
Excellent
Good
Adequate
Poor
Inadequate
Appearance of your PA
Excellent
Good
Adequate
Poor
Inadequate
Attitude of your PA
Excellent
Good
Adequate
Poor
Inadequate
PA's knowledge of Jiraffe products and services
Excellent
Good
Adequate
Poor
Inadequate
Condition of product samples
Excellent
Good
Adequate
Poor
Inadequate
Overall satisfaction with the visit
Excellent
Good
Adequate
Poor
Inadequate
Speed of receiving quotation/other information requested during the visit
Excellent
Good
Adequate
Poor
Inadequate
6.
Please provide us with a few details about your last Jiraffe Product Advisor appointment (if applicable):
Date
Time
Location
Name of Product Advisor
7.
Based on performance at this appointment, how likely is it that you will use Jiraffe for future requirements?
Definitely
Very likely
Possibly
Unlikely
Very unlikely
Definitely
Very likely
Possibly
Unlikely
Very unlikely
8.
If you have any comments or suggestions regarding how we could improve the services we provide to you, please enter them in the box below.
*
9.
Your Full Name
(Required.)
*
10.
Email address
(Required.)
*
11.
May we contact you for further feedback opportunities?
(Required.)
Yes
No
