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Surviving a Crisis: How to Manage and Protect Your Reputation
January 2025
1.
Which of the following is considered an emergency situation:
Consumer Complaints/Investigations
Natural Disaster
Leadership Scandal
All of the above
2.
Which of the following are examples of developing talking points after an emergency situation:
Anticipate issues that will be addressed, questions that will be asked.
Should have a binder of about 10 pages or more of key talking points.
Never get feedback from decision makers within your organization.
3.
Timeliness, frequency, and security are examples of meeting expectations for residents, employees, & vendors.
True
False
4.
As for meeting with the media, it is better to say very little that is true than a lot and be wrong.
True
False
