Office Supplies and Solutions Ordering and Opinions Survey

This short questionnaire will help us to understand your buying behaviour and requirements for Office Supplies. This will then enable us to further development of this category and achieve the growth and savings objectives set out in the Future Operating Model (FOM).

Question Title

* 1. How often do you purchase Office Supplies (stationery) via NHS Supply Chain?

Always - sole supplier

Frequently

Occasionally

Never

Question Title

* 2. If you don't always purchase via NHS Supply Chain what is the main reason?

Price

Quality

Availability

Savings

Lead time

Delivery options ie desktop

Sales / offers

Please provide details of products if not available, in current NHS Supply Chain range:

Question Title

* 3. If you have a stationery desktop service what is the delivery frequency?

Weekly - Set day

Weekly - adhoc

Bi Monthly

Monthly

Other (please specify)

Question Title

* 4. If you don't always purchase stationery via NHS Supply Chain, which agreements do you use?

Crown Commercial Service

Managed service (SBS - Clares)

Own Contracted Supply

Other Framework

Not Applicable

Question Title

* 5. In your opinion how would you rate NHS Supply Chain on product and service?

	Poor	Below Average	Average	Good	Excellent
Price	Price Poor	Price Below Average	Price Average	Price Good	Price Excellent
Delivery timescales	Delivery timescales Poor	Delivery timescales Below Average	Delivery timescales Average	Delivery timescales Good	Delivery timescales Excellent
Product availability	Product availability Poor	Product availability Below Average	Product availability Average	Product availability Good	Product availability Excellent
Ease of ordering	Ease of ordering Poor	Ease of ordering Below Average	Ease of ordering Average	Ease of ordering Good	Ease of ordering Excellent
Brands available	Brands available Poor	Brands available Below Average	Brands available Average	Brands available Good	Brands available Excellent

Question Title

* 6. How would you rate the availability of the core (desktop) stationery range from NHS Supply Chain?

	Agree	Disagree	Neither Agree or Disagree
The items I want to order are readily available and meet my needs	The items I want to order are readily available and meet my needs Agree	The items I want to order are readily available and meet my needs Disagree	The items I want to order are readily available and meet my needs Neither Agree or Disagree
The core items available represent the items I purchase the most	The core items available represent the items I purchase the most Agree	The core items available represent the items I purchase the most Disagree	The core items available represent the items I purchase the most Neither Agree or Disagree
The quality of core items are satisfactory	The quality of core items are satisfactory Agree	The quality of core items are satisfactory Disagree	The quality of core items are satisfactory Neither Agree or Disagree

Question Title

* 7. Which type of copier paper do you use?

Virgin pulp (WHO120 / WHO119)

Recycled

Virgin pulp and recycled

None of the above

Office Supplies and Solutions Ordering and Opinions Survey

Question Title

* 1. How often do you purchase Office Supplies (stationery) via NHS Supply Chain?

Question Title

* 2. If you don't always purchase via NHS Supply Chain what is the main reason?

Question Title

* 3. If you have a stationery desktop service what is the delivery frequency?

Question Title

* 4. If you don't always purchase stationery via NHS Supply Chain, which agreements do you use?

Question Title

* 5. In your opinion how would you rate NHS Supply Chain on product and service?

Question Title

* 6. How would you rate the availability of the core (desktop) stationery range from NHS Supply Chain?

Question Title

* 7. Which type of copier paper do you use?

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* 8. If you use virgin pulp only would you consider using recycled if price competitive?

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* 9. Do you have a managed print service (MPS)?

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* 10. Are you considering moving to managed print services (MPS)?