Satisfaction survey

 
100% of survey complete.
Overall, how important is the library to you?

Question Title

* 1. Overall, how important is the library to you?

  Not at all important Extremely important
Importance
Do you have a Joplin Public Library card?

Question Title

* 2. Do you have a Joplin Public Library card?

Overall, how satisfied are you with the services of the library?

Question Title

* 3. Overall, how satisfied are you with the services of the library?

  Not at all Very satisfied
Satisfaction
How well do the library's services meet your expectations?

Question Title

* 4. How well do the library's services meet your expectations?

  Fall far short Exceed extremely
Expectations
Overall, how do you rate the quality of the library's services?

Question Title

* 5. Overall, how do you rate the quality of the library's services?

  Very low Terrific
Quality
Would you recommend the services of the library to others?

Question Title

* 6. Would you recommend the services of the library to others?

  Absolutely not Definitely yes
Recommendation
How likely are you to use the library's services again?

Question Title

* 7. How likely are you to use the library's services again?

  Not at all Extremely likely
Future use
When dealing with the library's staff. . .

Question Title

* 9. When dealing with the library's staff. . .

  Disagree Agree N/A
Overall, you are satisfied with the experience
When called upon, staff provide useful assistance
Staff offer assistance without being asked
Staff respond in a professional manner
Your inquiries are answered efficiently
Your inquiries are answered promptly
The overall quality of service is excellent
It is easy to submit suggestions and comments
Staff seems to be working efficiently
Staff is courteous
Staff is welcoming
How long have you been using the Joplin Public Library?

Question Title

* 10. How long have you been using the Joplin Public Library?

How often have you used the library in the past year?

Question Title

* 11. How often have you used the library in the past year?

How often do you plan to use the library in the next year?

Question Title

* 12. How often do you plan to use the library in the next year?

You use the Joplin Public Library for (choose all that apply)

Question Title

* 13. You use the Joplin Public Library for (choose all that apply)

To find information in the library in the past year, you have (check all that apply)

Question Title

* 14. To find information in the library in the past year, you have (check all that apply)

Please indicate all services of the library that you have used in the past year.

Question Title

* 15. Please indicate all services of the library that you have used in the past year.

You are (select the best fit)

Question Title

* 16. You are (select the best fit)

At the Joplin Public Library. . .

Question Title

* 17. At the Joplin Public Library. . .

  Totally disagree Totally agree N/A
Locating information and materials is quick and easy
I usually have success in finding the information I want
If you wish, you may add explanations or other comments or questions about library services here. If you would like an answer to a question, please include your email or mailing address. Thank you for taking time to share your thoughts with us. We appreciate your feedback!

Question Title

* 18. If you wish, you may add explanations or other comments or questions about library services here. If you would like an answer to a question, please include your email or mailing address. Thank you for taking time to share your thoughts with us. We appreciate your feedback!

T