Impacts of COVID-19 on restaurant business November 2020

Since reopening on May 19, 2020, restaurants in British Columbia have been recognized by Premier John Horgan and Dr. Bonnie Henry for their efforts in raising the bar of safety for guests and staff.

Please take 3 minutes to share the impacts the COVID-19 response and regulations have had on your business. We want to have a full picture of the impact of these pandemic times.

We are not collecting your contact information. Only aggregated responses will be shared. Our goal is to speak to newly appointed BC cabinet ministers and Public Health Officers to continue to advocate for support and program help in the months to come.

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* 1. All businesses are required to have a COVID-19 Safety Plan to be open. Did you create a Safety Plan:

Immediately upon reopening and haven't changed it since.

Created the plan and continually update it.

Have a protocol but no official safety plan.

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* 2. The physical distancing guidelines require that customers and staff stay 2 metres apart. Please check all the things you have done to create physical distance.

Reduced your indoor seating capacity

Removed tables and chairs to make more room

Added rigid, washable plexiglas dividers between booths or tables

Created a new traffic flow around the restaurant with markers on the floor

No changes

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* 3. Many businesses have added additional outdoor space through municipal programs. Pick the statement which best applies to you.

Created additional outdoor space for summer 2020 (closed now)

Applied to winterize your expanded patio space

Completed winterizing your expanded patio space

Looking at adding patio space for summer 2021

Extra patio space wasn't possible or didn't help our business

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* 4. Public Health Orders require that guests are seated at tables and do not circulate around the restaurant once they have been assigned a table. Please select the statement that best suits your experience:

Helped our restaurant maintain physical distancing

Successfully reduced interactions between guests

Created some conflict with guests

Created a lot of conflict with guests

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* 5. Public Health orders currently cut off alcohol service at 10 pm. How has this impacted your business:

Reduced your daily number of seatings in an evening

Reduced your average evening guest cheque

Significantly reduced your revenue as late night was a big part of your business

No change

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* 6. Have you had staffing changes as a result of COVID-19? Pick the statement that best applies to your situation.

Staff are refusing return to work because of COVID-19 concerns for themselves or family members has impacted our ability to operate.

We have reduced hours, and reduced staffing.

We have considerably reduced staffing.

We are successfully hiring new people.

We have staffing positions that are still empty from before COVID-19.

We have staffing positions that we have been unable to fill after re-opening in May.

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* 7. New public health orders were put in place to reduce interactions. How has your revenue been impacted since Saturday, November 7?

No change

5-10%

11-20%

21-30%

31-40%

41-50%

Other (please specify):

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* 8. Are you concerned that your customers are not confident dining out or are beginning to stay home more as a result of the Public Health orders?

Yes

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* 9. What ways are you finding to successfully market your business during the COVID-times? Check all the ways that are working for you.

Facebook

Instagram

Twitter

YouTube

Traditional Media

Newsletters (e-news)

@BCRFA social media (industry facing)

@BCTastesBetter social media (BCRFA consumer facing)

On location outdoor signage (sandwich boards, window writers)

Impacts of COVID-19 on restaurant business November 2020

Question Title

* 1. All businesses are required to have a COVID-19 Safety Plan to be open. Did you create a Safety Plan:

Question Title

* 2. The physical distancing guidelines require that customers and staff stay 2 metres apart. Please check all the things you have done to create physical distance.

Question Title

* 3. Many businesses have added additional outdoor space through municipal programs. Pick the statement which best applies to you.

Question Title

* 4. Public Health Orders require that guests are seated at tables and do not circulate around the restaurant once they have been assigned a table. Please select the statement that best suits your experience:

Question Title

* 5. Public Health orders currently cut off alcohol service at 10 pm. How has this impacted your business:

Question Title

* 6. Have you had staffing changes as a result of COVID-19? Pick the statement that best applies to your situation.

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* 7. New public health orders were put in place to reduce interactions. How has your revenue been impacted since Saturday, November 7?

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* 8. Are you concerned that your customers are not confident dining out or are beginning to stay home more as a result of the Public Health orders?

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* 9. What ways are you finding to successfully market your business during the COVID-times? Check all the ways that are working for you.

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* 10. What is one pivot that you made this year that has been successful for your business?