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Adopting AI in specialist and supported housing - Housing LIN member survey

Housing LIN, in association with HCR Law, is inviting its members and sector colleagues to share how artificial intelligence (AI) is being used, considered or tested in specialist and supported housing.

We are particularly interested in how AI is supporting operational service delivery, strategic decision-making, housing management, care and support, property management, design, development and resident engagement.

The survey should take no more than 10-15 minutes to complete. Your responses will help us build a clearer picture of current practice, opportunities, risks and learning across the sector, and produce a ‘State of the Nation’ report.

Please complete the survey by Monday, 6 July 2026.

Thank you for taking part. We look forward to sharing the findings.
1.Which of the following best describes your organisation?
2.Where does your organisation mainly operate? Please select all that apply
3.Which of the following best describes your organisation’s current use of AI?
4.If you responded that you are not using AI or unsure, which of the following reasons best describe why? Please select all that apply.
5.If you/your organisation are using AI, in what work areas have you adopted it? Please select all that apply.
6.If you/your organisation are using AI, which AI tools, platforms or AI-enabled systems are you using or piloting? Please provide product names where known.
7.If you have ticked (Q5) or answered (Q6), how has AI resulted in improvements for you/your organisation? (please describe/give examples)
8.If you have ticked (Q5) or answered (Q6), has using AI resulted in any concerns for you/your organisation? (please describe/give examples)
9.If you have ticked (Q5) or answered (Q6), how has AI resulted in improvements for your residents/service users? (please describe/give examples)
10.Have residents or service users been involved in decisions about AI adoption, design, testing or evaluation?
11.If you have ticked (Q5) or answered (Q6), has adopting AI resulted in any concerns by/for your residents/service users? (please describe)
12.If you have ticked (Q5) or answered (Q6), have you evaluated the use of AI and/or measured its impact or what it is trying to solve/support?
13.Are there any other issues relating to the adoption or use of AI in specialist and supported housing that we have not covered? This might include interaction with wider digital transformation, digital inclusion or the analogue-to-digital switchover. Please describe
14.Do you give Housing LIN permission to use your responses anonymously in a future report, briefing or member resources?
On behalf of Housing LIN and HCR Law, thank you for taking time to complete this survey.

We value your participation and look forward to sharing the findings in a ‘State of the Nation’ report.

And if you would also you be willing to write a guest blog or case study, present at a Housing LIN HAPPI Hour and/or join a roundtable discussion on your AI experience, please leave your contact details below.
15.Contact details