2017-2018 NeighborImpact Head Start Self-Assessment Client Satisfaction Survey

Your feedback is important to us.  We want to know what you think the program does well, and identify where we can improve.  Your responses will be anonymous unless you submit your name.  Thank you for your help to increase the quality of our program services. 

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* 1. SCHOOL READINESS -
Please select the response that best describes your experience to the following:

  Agree Disagree Neither agree nor disagree
Classroom staff make my child and my family feel welcomed and respected.
Teaching staff keep me informed about my child's progress.
There are materials (books, dolls, toys, posters etc.) in my child's classroom representing my family's culture.
Head Start supports me in completing all of my child's health requirements (physical and dental exams, etc.) and connects me with any needed follow-up and/or treatment.
Head Start staff supports and encourages me in my role as my child's most important educator, and advocate.
Head Start has helped increase my parenting skills.
My child is better prepared academically for school since attending Head Start (knows some letters, numbers, shapes, etc.)
Reading to my child has increased since being in Head Start.
My child is more socially prepared for school since attending Head Start (gets along with others, shares, takes turns, etc.)

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* 2. FAMILY ENGAGEMENT -
Please select the response that best describes whether the following Head Start engagement activities/events were beneficial/useful to you:

  Agree Disagree Did not attend / participate
Family Night
TSG Teaching Strategies GOLD Parent Central
Bee A Reader / Parent-Child activities
Classroom / Program Volunteering
Home Visits / Conferences
Family Partnership Agreement / Informal goals
Parent Leadership (Policy Council, Family Night Leaders, Health Services Advisory Committee, etc.)
Parent Trainings offered by Head Start
Community Trainings

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* 3. I did not participate in the following Head Start engagement activites/events due to the following reason:

  scheduling conflict illness family issue didn't not want to / not interested  didn't feel welcomed lack of  transportation didn't know about it other reason
Family Night
TSG Teaching Strategies GOLD Parent Central
Bee A Reader / Parent-Child activities
Classroom / Program Volunteering
Home Visits / Conferences
Family Partnership Agreement / Informal goals
Parent Leadership (Policy Council, Family Night Leaders, Heath Services Advisory Committee, etc.)
Parent Trainings offered by Head Start
Community Trainings

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* 4. COMMUNITY -
Please select the response that best describes your situation:

  Yes No
There is opioid use in my household.
I would benefit from education/training regarding opioid addiction.

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* 5. TRANSPORTATION -
If you self-transport, please skip this section.
Otherwise, please select the response that best describes your experiences with our transportation services:

  Agree Disagree Don't know
My child's bus driver and bus monitor make my child feel welcomed and respected.
My child's bus driver and bus monitor make me feel welcomed and respected.
My child's bus driver makes an effort to pick up/drop off my child at the same time.
I am satisfied with the transportation services my child receives.
I would be able to provide transportation for my child if there were no transportation services offered.

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* 6. OTHER -
Please select your response to the following statements/questions:

  Agree Disagree Don't know
I am satisfied with my child attending the half-day program at Head Start.
I would like my child to attend a full day program at Head Start.
I am satisfied with NeighborImpact's Head Start program.
Would you be interested in Early Head Start if it was offered in your community?

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* 7. DEMOGRAPHICS -
What county do you reside in?

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* 8. Please indicate your race:

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* 9. Please indicate your ethnicity:

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* 10. Please select the response that best reflects your experience with NeighborImpact Staff:

  Strongly Agree Agree Disagree Strongly Disagree Not applicable
They are respectful, courteous, and professional.
They took the time to answer my questions and provide clear information.
They are knowledgeable about services.
They followed through with commitments.
They informed me of other NeighborImpact programs and/or services that may be available/helpful to me.

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* 11. AGENCY -
Please check all NeighborImpact services you are aware of:

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* 12. What was the result of your visit with NeighborImpact when utilizing other NeighborImpact services?
(Please check all that apply.)

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* 13. How did you hear about NeighborImpact?

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* 14. Would you recommend NeighborImpact to a friend or family member?

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* 15. OPTIONAL:
Your responses will be kept anonymous unless you list your name and class name here:

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