* 2. Which network product do you utilize the most ? (Check all that apply)

* 3. Overall, how satisfied or dissatisfied are you with our company?

* 4. Which of the following words would you use to describe our products? Select all that apply.

* 5. How well do our networks meet your needs?

* 6. How would you rate the provider access of our networks?

* 7. How would you rate the our network savings?

* 8. How responsive have we been to your questions or concerns about our products?

* 9. Do you consider Encore Health Network products competitive against the national carriers (BUCA)?

* 10. How satisfied are you with our network operations claims repricing?

* 11. How satisfied are you with our customer service?

* 12. How friendly is the Encore staff when contacting the network?

* 13. How knowledgeable is the Encore staff when contacting the network?

* 14. How satisfied are you with our website?

* 15. How user friendly is the provider search directory?

* 16. Besides the provider search function, what else do you access on our website?

* 17. How satisfied are you with our sales and marketing operations?

* 18. How satisfied are you with our retention efforts?

* 19. How satisfied are you with our RFP/RFI turnaround times (i.e. GEOs, disruption analyses, claims analyses)?

* 20. Have you ever consulted the payor manual during your day-to-day operations when using an Encore network product?

* 21. Do you have any other comments, questions, or concerns?

* 22. Where have you seen an Encore Health Network advertisement of post?

* 23. How would you like to receive information about Encore Health Network ?

* 25. If yes, please mark how you were notified of the network's 30th anniversary?

* 26. How satisfied are you with your experience with Encore Health Network?

T