Routes (Get me where I need to go)
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Reliability (On-time performance)
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Buses (condition and cleanliness)
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Schedules and transit information
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Travel time (Speed)
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Current hours of operation
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Service frequencies (minutes in between trips: 15, 30 or 60)
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Bus driver (Professional)
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Southern Maine Transit Tracker (SMTT) - Real-time Arrival Information
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Bus stops and shelters
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Metro website
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Pass program process and policies
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Safety
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