Metro Transit Service: High School Student SurveyThank you for helping us improve transit in Portland by providing your input.

Question Title

* 3. Which High School do you attend?

Casco Bay High School

Deering High School

Portland High High School

Portland Arts and Technical High School (PATHS)

Question Title

* 4. Do you use Metro Transit?

Yes

Question Title

* 5. If you answered NO to Question 4, please tell us why:

Too far to walk to bus stop

Schedule doesn't work

Travel time on bus too long

Bus doesn't go where I need to go

Safety concerns

Other reason

Other - please specify or tell us what improvement would be needed for you to use Metro Transit:

Question Title

* 6. If you answered YES to Question 4, for what purposes do you use Metro Transit (check all that apply)?

To get to and from school

Before/after school activities

Job

Shopping

Visit friends

Other

If other, please describe:

Question Title

* 7. Please tell us how many bus routes you use to get to school in the morning?

1 bus

2 buses

I don't use Metro Transit to get to school.

Question Title

* 8. If you answered "2 buses" to Question 7, please check one or more of the following statements concerning transfers between routes:

I have no concerns.

Transferring takes too long.

I sometimes miss my second bus.

I'm concerned with the safety of walking between bus stops.

I'm concerned with the distance walking between bus stops.

I'm concerned with the safety of the bus stop for my second route.

Transferring allows me to stop at a café, store or meet friends.

Other (please specify).

Question Title

* 9. If you indicated a safety concern in Question 8, please describe this concern in more detail below:

Question Title

* 10. If you use Metro Transit, please tell us about your experience:

	Excellent	Good	Fair	Poor
Routes (Get me where I need to go)	Routes (Get me where I need to go) Excellent	Routes (Get me where I need to go) Good	Routes (Get me where I need to go) Fair	Routes (Get me where I need to go) Poor
Reliability (On-time performance)	Reliability (On-time performance) Excellent	Reliability (On-time performance) Good	Reliability (On-time performance) Fair	Reliability (On-time performance) Poor
Buses (condition and cleanliness)	Buses (condition and cleanliness) Excellent	Buses (condition and cleanliness) Good	Buses (condition and cleanliness) Fair	Buses (condition and cleanliness) Poor
Schedules and transit information	Schedules and transit information Excellent	Schedules and transit information Good	Schedules and transit information Fair	Schedules and transit information Poor
Travel time (Speed)	Travel time (Speed) Excellent	Travel time (Speed) Good	Travel time (Speed) Fair	Travel time (Speed) Poor
Current hours of operation	Current hours of operation Excellent	Current hours of operation Good	Current hours of operation Fair	Current hours of operation Poor
Service frequencies (minutes in between trips: 15, 30 or 60)	Service frequencies (minutes in between trips: 15, 30 or 60) Excellent	Service frequencies (minutes in between trips: 15, 30 or 60) Good	Service frequencies (minutes in between trips: 15, 30 or 60) Fair	Service frequencies (minutes in between trips: 15, 30 or 60) Poor
Bus driver (Professional)	Bus driver (Professional) Excellent	Bus driver (Professional) Good	Bus driver (Professional) Fair	Bus driver (Professional) Poor
Southern Maine Transit Tracker (SMTT) - Real-time Arrival Information	Southern Maine Transit Tracker (SMTT) - Real-time Arrival Information Excellent	Southern Maine Transit Tracker (SMTT) - Real-time Arrival Information Good	Southern Maine Transit Tracker (SMTT) - Real-time Arrival Information Fair	Southern Maine Transit Tracker (SMTT) - Real-time Arrival Information Poor
Bus stops and shelters	Bus stops and shelters Excellent	Bus stops and shelters Good	Bus stops and shelters Fair	Bus stops and shelters Poor
Metro website	Metro website Excellent	Metro website Good	Metro website Fair	Metro website Poor
Pass program process and policies	Pass program process and policies Excellent	Pass program process and policies Good	Pass program process and policies Fair	Pass program process and policies Poor
Safety	Safety Excellent	Safety Good	Safety Fair	Safety Poor

Help us improve Metro by explaining your fair or poor ratings above or describing a separate concern.

Question Title

* 11. Please tell us how IMPORTANT the following possible improvements are to you:

	Most Important	Important	Not Very Important	Not At All Important
Later evening service	Later evening service Most Important	Later evening service Important	Later evening service Not Very Important	Later evening service Not At All Important
Higher daytime frequencies on bus routes (more trips per hour)	Higher daytime frequencies on bus routes (more trips per hour) Most Important	Higher daytime frequencies on bus routes (more trips per hour) Important	Higher daytime frequencies on bus routes (more trips per hour) Not Very Important	Higher daytime frequencies on bus routes (more trips per hour) Not At All Important
Improve reliability (on-time performance)	Improve reliability (on-time performance) Most Important	Improve reliability (on-time performance) Important	Improve reliability (on-time performance) Not Very Important	Improve reliability (on-time performance) Not At All Important
Bigger and better buses	Bigger and better buses Most Important	Bigger and better buses Important	Bigger and better buses Not Very Important	Bigger and better buses Not At All Important
More bus shelters	More bus shelters Most Important	More bus shelters Important	More bus shelters Not Very Important	More bus shelters Not At All Important
Add seating at bus stops that do not have shelters	Add seating at bus stops that do not have shelters Most Important	Add seating at bus stops that do not have shelters Important	Add seating at bus stops that do not have shelters Not Very Important	Add seating at bus stops that do not have shelters Not At All Important
Lighting at bus stops	Lighting at bus stops Most Important	Lighting at bus stops Important	Lighting at bus stops Not Very Important	Lighting at bus stops Not At All Important
Real-time bus arrival screens at bus shelters	Real-time bus arrival screens at bus shelters Most Important	Real-time bus arrival screens at bus shelters Important	Real-time bus arrival screens at bus shelters Not Very Important	Real-time bus arrival screens at bus shelters Not At All Important
Snow clearing at bus stops	Snow clearing at bus stops Most Important	Snow clearing at bus stops Important	Snow clearing at bus stops Not Very Important	Snow clearing at bus stops Not At All Important
Other (please describe below)	Other (please describe below) Most Important	Other (please describe below) Important	Other (please describe below) Not Very Important	Other (please describe below) Not At All Important

Other (please specify)

Question Title

* 12. What is your race (check all that apply)?

American Indian or Alaska Native

Asian

Black or African American

Native Hawaiian and Other Pacific Islander

White

Decline to answer

Other (please specify)

Question Title

* 13. What is the primary language spoken at home?

African Languages (such as Acholi or Somali)

Arabic

English

French

Khmer

Portuguese

Spanish

Vietnamese

Decline to answer

Other (please specify)

Question Title

* 14. Would it help you use Metro Transit if Metro provided service information in more languages?

Yes

If yes, please tell us which language:

Question Title

* 15. Please provide comments or suggestions on how we can improve METRO Transit and the Pass Program partnership with Portland Public Schools:

Question Title

* 16. Please tell us your overall impression of Metro:

Positive

Somewhat Positive

No Opinion/Don't know

Somewhat Negative

Negative

if you answered "somewhat negative" or "negative", please tell us why?

Metro Transit Service: High School Student Survey
Thank you for helping us improve transit in Portland by providing your input.

Question Title

* 1. What is your school year:

Question Title

* 2. In which neighborhood do you live?

Question Title

* 3. Which High School do you attend?

Question Title

* 4. Do you use Metro Transit?

Question Title

* 5. If you answered NO to Question 4, please tell us why:

Question Title

* 6. If you answered YES to Question 4, for what purposes do you use Metro Transit (check all that apply)?

Question Title

* 7. Please tell us how many bus routes you use to get to school in the morning?

Question Title

* 8. If you answered "2 buses" to Question 7, please check one or more of the following statements concerning transfers between routes:

Question Title

* 9. If you indicated a safety concern in Question 8, please describe this concern in more detail below:

Question Title

* 10. If you use Metro Transit, please tell us about your experience:

Question Title

* 11. Please tell us how IMPORTANT the following possible improvements are to you:

Question Title

* 12. What is your race (check all that apply)?

Question Title

* 13. What is the primary language spoken at home?

Question Title

* 14. Would it help you use Metro Transit if Metro provided service information in more languages?

Question Title

* 15. Please provide comments or suggestions on how we can improve METRO Transit and the Pass Program partnership with Portland Public Schools:

Question Title

* 16. Please tell us your overall impression of Metro: