Knox County MO Business Broadband Survey

Knox County would like to understand the status of broadband for businesses throughout the area. Your responses to this survey are greatly appreciated, and will help us as we evaluate broadband needs.

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* 1. Please provide us with your business contact information:

Your Name

Company

Address

Address 2

City/Town

State/Province

ZIP/Postal Code

Email Address

Phone Number

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* 2. How many employees are there in your business?

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* 3. What is your business type? Please choose the type that best describes your business:

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* 4. How do you use the Internet today? Please choose all that apply:

Communicate with customers

Host our own website

Online video meetings (such as Zoom or Microsoft Teams)

Interface with vendors

Connecting to other branches of the company

Interface with the cloud

Data backup and remote storage

Voice over IP

Online Sales

Transmit large data files

Other (please specify)

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* 5. Who is your Internet Service Provider?

CenturyLink

Mark Twain Telephone

Mark Twain Communications

Northeast Missouri Rural

US Cellular

Chariton Valley Wireless

Starlink

Other Satellite Internet (such as HughesNet)

I only use cellphone data for my business

I do not use the Internet for my business

Other (please specify)

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* 6. Please enter the speed you are paying to receive at your business, in Mbps. If you don't know the speed please leave this question blank.

Speed I am paying to receive:

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* 7. Please enter the speed you are actually receiving at your business, in Mbps. If you don't know please leave the question blank.

Speed that my business actually receives:

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* 8. What do you pay monthly for Internet service, in dollars? Please enter a whole number only.

What I pay monthly:

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* 9. Do you have any issues with your Internet service provider, such as customer service, response times, service outages, etc? Please use this box to tell us about any issues you experience specifically with your provider.

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* 10. Do you feel like you have a competitive choice of broadband?

Yes

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* 11. How does the internet access you receive for your business affect your business? For example, how do slow download speeds, cost, repairs and maintenance, customer service, etc. affect your ability to effectively do your business?

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* 12. How would your business benefit if you could buy all the bandwidth you need at a price you could afford? Are there things your business could do that you are unable to do today?

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* 13. Do any of your employees work remotely and/or telecommute either via VPN or Cloud-based applications?

Yes

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* 14. If yes, do any of your employees have trouble working from home due to slow Internet service at their home?

Yes

Thank you for taking this survey as we evaluate broadband needs throughout the area. Knowing this information is important to us because it will help attract grant money to the County to help pay for a better broadband network. Please also complete the Speed Test survey so that we can collect data about Internet speeds in the County. Click "Done" below to save and submit your answers.