DO NOT USE THIS FORM TO SUBMIT QUESTIONS OR REQUESTS

Please contact the Rent Program directly for questions or requests.
Phone: 510-747-4346
Email: rrac@alamedahsg.org
Website: www.alamedarentprogram.org

* 1. I am a...

* 2. Which of the following is true of your interaction with the Rent Program?

* 3. How did you hear about the Rent Program?

* 4. What was the reason for your interaction with the Rent Program?

* 5. If you visited the Rent Program website, how much do you agree or disagree with the following?

  Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
It was easy to navigate through the Rent Program website
I quickly found the answers to my questions on the Rent Program website
The Rent Program website is well organized
Important information is clearly displayed on the Rent Program website 

* 6. How much do you agree or disagree with the following?

  Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
Staff promptly responded to my questions and concerns
Staff clearly answered my questions with relevant and accurate information
Staff was courteous and attentive during our interaction
Staff was understanding of my concerns
Staff members conducted themselves professionally
Staff was helpful in facilitating productive communication between my landlord/tenant and me

* 7. Did you appear before the Rent Review Advisory Committee (RRAC)?
    (since April 2016)

* 8. If you appeared before the RRAC, how much do you agree or disagree with the following?

  Strongly Agree Agree Neutral Disagree Strongly Disagree N/A
I spoke with staff and they clearly explained the RRAC process
I received materials from staff that gave me a clear understanding of the RRAC process
I had a good understanding of what to expect at the RRAC meeting prior to the meeting date.

* 9. Do you have any suggestions for how we could improve our service?

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