2018 Basics Landscaping Year End Client Survey Question Title * 1. After each weekly service, would you rate the appearance of your property as: Excellent Good Average Poor OK Question Title * 2. Would you say that situations/concerns discussed with your foreman have been addressed: Immediately Within a week Not at all OK Question Title * 3. Would you say that situations/concerns discussed with the office have been addressed: Immediately Within a week Not at all OK Question Title * 4. Would you say that Basics Landscaping has gone out of their way to improve your property through extra tasks or warned in advance of potential problems? Yes No If so, please feel free to provide any examples OK Question Title * 5. Do you feel that since changing to Basics Landscaping for property maintenance that your property has: Improved Remained the same Worsened OK Question Title * 6. Would you say that your overall experience with Basics Landscaping has: Improved Remained the same Worsened Please feel free to add any comments so that we can use the information to hep us improve OK Question Title * 7. Were you aware that Basics Landscaping has divisions with trained professionals other than property maintenance that offers services such as Masonry, Water Features, Outdoor Lighting, Landscape Design, Planting, Irrigation Services, and Snow Clearing. Did you know that Basics Landscaping has other divisions of trained professionals other than the property maintenance? Yes No OK Question Title * 8. Have you had a need for such other services within the last year? Yes No Did we provide an estimate for the project? If not, can you please provide feedback on why you did not consider Basics Landscaping? OK Question Title * 9. How likely is it that you would recommend Basics Landscaping to a friend or colleague? NOT AT ALL LIKELY EXTREMELY LIKELY 0 1 2 3 4 5 6 7 8 9 10 Not at all likely - 0 1 2 3 4 5 6 7 8 9 Extremely likely - 10 OK Question Title * 10. Do you have any other comments, questions, or concerns? OK DONE