Ease of ordering process
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Ease of billing process
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Turnaround time for tests
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Quality of variant interpretation
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Customer service provided by GeneDx clinical staff (eg. genetic counselors and/or clinical directors)
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Customer service provided by CS representative for non-clinical concerns
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Customer service provided by CS representative for web/portal concerns
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Customer service provided by your GeneDx sales representative
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Overall satisfaction with the website/ portal
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Overall satisfaction with GeneDx services
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