2023 Digital Access and Internet in Your Area

Digital Connection Committee: Broadband & Internet Survey

The purpose of this survey is to get information from you about what access you have to the internet and what is available in your area. We want to hear from you! This information impacts the state funding for Minnesota's Iron Range that will address the problems and gaps in the internet coverage and access in our area. This survey will take approximately ten minutes to complete.

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* 1. Do you have non-mobile internet access in your home? Non-mobile means your internet access doesn’t depend on a cell phone data plan or a mobile hotspot.

Yes

Yes, I have internet access in my home, but I don’t know if it’s non-mobile

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* 2. How fast is your internet access at home?

Very fast

Pretty fast

Just fast enough (No lagging or wait times when pages load. Minimal buffering when watching videos.)

A little slow

Too slow (Pages take a long time to load, videos need to buffer frequently.)

I do not have internet access at home

I don’t know

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* 3. Would you be willing to share internet speed information from your location? Visit MN Broadband Speed Test to conduct a test of your current upload and download speeds.

My internet speed:

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* 4. How reliable is your internet access at home?

Very reliable

Pretty reliable

Just reliable enough

A little unreliable

Too unreliable

I do not have internet access at home

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* 5. Do you know who your internet service provider is at home?

I do not have internet access at home

Yes (please specify)

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* 6. If you use internet other places than your home, which of the following places do you use their internet? Check all that apply.

A public library

A community center, community gym, or recreation center

A community organization

A school, college, or university

A restaurant or coffeeshop

A laundromat

A specific community organization

My place of work

A friend or family member’s house

Other (please specify)

None of the above

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* 7. What devices do you regularly have access to? Check all that apply.

Laptop computer

Desktop computer

Smartphone

Tablet

Other (please specify)

None of the above

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* 8. Which device do you use most often? Select only one.

Laptop computer

Desktop computer

Smartphone

Tablet

Other (please specify)

None of the above

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* 9. Does your most frequently used device have all of the applications and software (such as Microsoft Word) that you need?

Yes

Mostly, but some additional software would be helpful

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* 10. Do you intentionally use any assistive technologies that require internet? MN.GOV Definition of Accessibility Services Examples include: screen reading software, smart home devices

Yes

I don’t know

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* 11. Are there any assistive technologies you need but currently do not have access to? MN Gov. Definition of Assistive Technology

I don’t know

Yes: (Please Specify)

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* 12. In the past six months, have you experienced any of the following situations related to internet access? Check all that apply.

My home internet was not working for five days or more due to a technical problem, bad weather, etc.

My home internet was disconnected for five days or more due to late payments

I was denied by the internet provider

The process of getting connected was overwhelming

I tried to get internet access at home and didn’t know who to ask for help

I wanted to use a public internet, but didn’t have transportation

I wanted to use a public internet, but didn’t have time to during the location’s open hours

I sat outside of a closed building and used their public internet

I went to a friend’s house specifically to use their internet connection

I couldn’t use the internet to do what I needed to do because my home connection is slow and/or unreliable

I couldn’t use the internet to do what I needed to do because my home connection is unreliable

I couldn’t use a website because it wasn’t written in a language I read fluently

I couldn’t use a website because it wasn’t accessible for people with disabilities

Other (please specify)

None of the above

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* 13. In the past six months, have you experienced any of the following situations related to device access? Check all that apply.

I didn’t have the device that I really needed. For example, I used a smartphone to do homework or used a laptop from my parked car

My primary device broke, and I didn’t know who to ask for help

My primary device broke, and I couldn’t afford to replace it

My primary device was being so slow that I just gave up trying to use it

I borrowed a device from a family member or friend because I didn’t have one that worked

Too many people in my house were trying to share too few devices

I wanted to use a public computer but didn’t have transportation

I wanted to use a public computer but didn’t have time during the location’s open hours

I needed assistive technology but didn’t have access to

None of the above

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* 14. In the past six months, have you experienced any of the following situations related to digital skills? Check all that apply.

I wanted to do something using the internet but couldn’t figure out how

I wanted to do something using the internet but couldn’t find help in the language I use fluently

I asked a family member for help with the internet and technology

I asked a friend for help with the internet and technology

I asked someone at my work or school for help with the internet and technology

I asked someone at a public library for help with the internet and technology

I missed out on an opportunity (like attending an online appointment) because I didn’t have the digital skills I needed

I missed a deadline (like paying a bill online) because I didn’t have the digital skills I needed

Other (please specify)

None of the above

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* 15. What is the biggest challenge you routinely experience related to internet access? [short answer]

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* 16. What is the biggest challenge you routinely experience related to device access? [short answer]

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* 17. What is the biggest challenge you routinely experience related to digital skills? [short answer]

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* 18. In a typical week, how many days do you use the internet?

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* 19. In the past six months, have you used the internet for any of the following activities? Check all that apply.

To complete schoolwork (example: writing and submitting a research paper)

To do my job at my place of work

To do my job from my home

To search and apply for a new job

To pay bills

To manage personal finances (example: online banking)

To apply for government benefits (example: submit an application for food assistance)

To receive healthcare (example: telehealth appointment)

To manage the healthcare of a family member (example: refilling a child’s prescription online)

To connect socially with friends and family

To conduct personal research (examples: looking up vehicle repair instructions; looking up recipes; looking up a map and directions)

To shop online

For entertainment (example: streaming videos)

Other (please specify)

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* 20. What are the three most important activities you use the internet for? [short answer]

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* 21. Do you live in Minnesota?

Yes

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* 22. Zip Code:

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* 23. What best describes the area where you live?

In town

Out of town

Other (please specify)

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* 24. In which Minnesota county or Native Nation do you reside?

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* 25. Including yourself, how many people live in your household?

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* 26. Including yourself, if relevant, how many people under age 18 live in your household?

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* 27. What is your age range?

<18

18 – 29

30 – 39

40 – 49

50 – 59

60 – 69

70 – 79

80+

Prefer not to answer

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* 28. What is your gender identity?

Female

Male

Prefer not to answer

Prefer to self-describe [short answer]

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* 29. Are you a veteran or active member of the military? Keep in mind veteran status may include militaries outside of the United States.

Yes

Prefer not to answer

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* 30. Do you identify as a person with disabilities?

Yes

Prefer not to answer

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* 31. What is your race/ethnicity? Check all that apply.

White

Latino, Latina, or Latinx

Black or African

American Indian or Alaska Native

Asian

Native Hawaiian or Pacific Islander

Prefer not to answer

Prefer to self-describe [short answer]

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* 32. What is your employment status? Check all that apply.

Employed full-time

Employed part-time

Unemployed and looking for work

Not employed and not looking for work

Retired

Student

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* 33. Please select your annual household income:

Less than $20,000

$20,000 - $39,999

$40,000 - $59,999

$60,000 - $79,999

$80,000 - $99,999

$100,000 or greater

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