If you currently need assistance, please call OneLink on 1800 176 468.

Thank you for agreeing to provide feedback. This will help OneLink to know what helps and where to improve. All of your information will be kept confidential, and no identifiable data will be released. This brief survey should take less than 5 mins to complete.

If you would prefer to talk to someone to give feedback, please call or text 0448 041 183. You can also email onelinkfeedback@wcs.org.au.

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* 1. When you came to OneLink, what type of assistance were you needing?

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* 2. How did the OneLink workers help you? (choose as many as appropriate)

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* 3. How would you rate OneLink overall?

  Excellent Above average Good Poor Terrible
Your satisfaction with the service OneLink provided (separate from any service we connected you to)
The way OneLink workers treated you

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* 4. How would you rate OneLink in the following areas?

  Strongly agree Agree Neutral Disagree Strongly disagree
OneLink was easy to get in touch with
OneLink workers understood the assistance I needed
OneLink workers have a good understanding of services
OneLink workers provided useful information that helped me
OneLink workers kept in touch and updated me regularly
OneLink workers connected me to the services I needed

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* 5. Do you have any comments to help us understand what worked or didn't work?

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* 6. Do you have any other suggestions for how we can improve our service?

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* 7. Would you like to give you name? If yes, complete below, else leave blank.
(name is optional but will help in understanding feedback and improving our service)

Thank you for your time - your feedback will help improve OneLink's service.

If you currently need assistance, please call OneLink on 1800 176 468.

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