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Environmental Services - Waste and Recycling Collection Customer Satisfaction Survey
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1.
Overall, how satisfied or dissatisfied are you with your collection service?
(Required.)
Very satisfied
Somewhat satisfied
Neither satisfied nor dissatisfied
Somewhat dissatisfied
Very dissatisfied
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2.
Which of the following services do you currently receive? Select all that apply.
(Required.)
Curbside garbage collection
Curbside recycling
Yard Waste
Bulk Waste
3.
What is your street address?
4.
Which of the following collection issues, if any, have you experienced in the last year? Select all that apply.
One missed pickup
More than one missed pickup
Leaks & spills have been left
littering
Cart placement
None of these issues
5.
Which, if any, incidents have you observed in the last year? Select all that apply
Property damage
My container has been damaged
Collection truck speeding/not obeying traffic laws
Discourteous or rude behavior
No issues - incidents
6.
Is there an area concerning your service that needs to be addressed?
The frequency (times a month)
The types of materials that are recyclable
Cost
Container size
The amount of material I can set out
Other
No areas of concern
7.
Who are your service providers?
Advanced Disposal and A-1 Sanitation
Inland Waste Solutions and Metropolitan Waste
I am not sure
None of the above
8.
Recycling: - Approximately one in three households participate in curbside recycling , what do you feel could be done to improve participation?
Education / more information
Make it easier for participants
Frequency
No opinion
9.
Would you like someone to contact you about this survey and your service?
Yes - Please leave a name and phone number in the box below or call 311
No thank you
10.
Do you have any other comments, questions, concerns, or recommendations?