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VCE Customer Satisfaction Survey

Your experience with Virginia Correctional Enterprises (VCE) helps us improve our service to all state agencies. This 3-minute survey uses a simple 0–10 scale for your convenience. Your feedback is confidential and vital to our improvement efforts.
1.Please identify your organization
2.Please select all of the VCE products and services your organization purchases
3.On a scale of 0 to 10, how likely are you to recommend Virginia Correctional Enterprises (VCE) to a colleague? (0 to 10, 10 being highest)
0 (Not likely)
10 (Extremely likely)
4.What is the primary reason for your score?
5.How would you rate your overall experience with the VCE ordering process (ease of ordering, turnaround times, website information)? (0 to 10, 10 being highest)
0 (Very poor experience)
10 (Excellent experience)
6.What could we do to improve this process?
7.How satisfied are you with the quality of products or services received from VCE? (0 to 10, 10 being highest)
0 (Not at all satisfied)
10 (Extremely satisfied)
8.Please tell us what you liked or what could be improved.
9.How would you rate the customer service you received from VCE staff? (0 to 10, 10 being highest)
0 (Very poor)
10 (Excellent)
10.Please share any comments about your experience with VCE staff.
11.How would you rate the value of VCE products and services? (0 to 10, 10 being highest)
0 (Poor value)
10 (Excellent value)
12.Please share why you gave this rating.
13.Did you find the website informative in explaining our mission to help offenders develop workforce skills for reentry?