VCE Customer Satisfaction Survey Question Title Your experience with Virginia Correctional Enterprises (VCE) helps us improve our service to all state agencies. This 3-minute survey uses a simple 0–10 scale for your convenience. Your feedback is confidential and vital to our improvement efforts. Question Title * 1. Please identify your organization State Agency Higher Education Institution Municipal/County Agency Non-Profit Other (please specify) Question Title * 2. Please select all of the VCE products and services your organization purchases Case Goods/Furniture Office Systems Offset or Digital Print Ink & Toner Apparel Promotional Products Other (please specify) Question Title * 3. On a scale of 0 to 10, how likely are you to recommend Virginia Correctional Enterprises (VCE) to a colleague? (0 to 10, 10 being highest) 0 (Not likely) 10 (Extremely likely) Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 4. What is the primary reason for your score? Question Title * 5. How would you rate your overall experience with the VCE ordering process (ease of ordering, turnaround times, website information)? (0 to 10, 10 being highest) 0 (Very poor experience) 10 (Excellent experience) Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 6. What could we do to improve this process? Question Title * 7. How satisfied are you with the quality of products or services received from VCE? (0 to 10, 10 being highest) 0 (Not at all satisfied) 10 (Extremely satisfied) Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 8. Please tell us what you liked or what could be improved. Question Title * 9. How would you rate the customer service you received from VCE staff? (0 to 10, 10 being highest) 0 (Very poor) 10 (Excellent) Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 10. Please share any comments about your experience with VCE staff. Question Title * 11. How would you rate the value of VCE products and services? (0 to 10, 10 being highest) 0 (Poor value) 10 (Excellent value) Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 12. Please share why you gave this rating. Question Title * 13. Did you find the website informative in explaining our mission to help offenders develop workforce skills for reentry? Yes No Done