Please take a moment to complete this survey about your experience with our department. Your comments will be used to recognize employees for providing great customer service and it will also help us find opportunities to overcome challenges. Your identity will remain anonymous, unless you wish to be contacted regarding your feedback.

Thank you for your participation

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* 1. I visited Planning & Development Services for:

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* 2. I have visited Planning & Development Services:

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* 3. I am best described as:

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* 4. The timeline for my service or permit was consistent with the time estimate identified by staff.

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* 5. Staff provided me with consistent answers about my project.

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* 6. Staff was knowledgeable of City codes.

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* 7. Staff explained City code requirements and processes in a way I was able to understand.

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* 8. Staff was friendly and courteous.

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* 9. Staff treated me with honesty and respect.

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* 10. Staff respond to my communications promptly.

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* 11. When communicating with staff, my preferred method is:

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* 12. Overall, I would rate my satisfaction with the services I received from Planning & Development Services as:

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