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* 1. We provided benchmarking help in a timely manner.

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* 2. Our employees were curteous and professional.

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* 3. Our employees demonst´╗┐rated knowledge and expertise in benchmarking.

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* 4. Overall, how satisfied were you with the customer service provided?

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* 5. Is there anything else you would like to tell us or suggestions on how we can improve our benchmarking help services?

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