Client Satisfaction Survey for Thomas E. Fulghum, Attorney at Law, P.A.

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1. How did you hear about our office?

Referral from other client

Referral from other attorney

Newspaper ad

Internet search

Phone book

Attorney referral service

Other (please specify)

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2. Did you feel that the initial consultation fee was:

Low

Reasonable

High

Please add any comments about the initial consultation fee.

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3. How satisfied were you with the initial consultation?

Very satisfied

Somewhat satisfied

Neutral

Somewhat dissatisfied

Very dissatisfied

Please add any comments about the initial consultation.

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4. Did you feel that the fees for legal services in your case were:

Low

Reasonable

High

Please add any comments regarding the amount of fees, fee structure, or contract for services.

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5. Do you think that the lawyer:

	Yes	No	Don't Know
Cared about your case?	Cared about your case? Yes	Cared about your case? No	Cared about your case? Don't Know
Communicated in a considerate manner?	Communicated in a considerate manner? Yes	Communicated in a considerate manner? No	Communicated in a considerate manner? Don't Know
Helped you understand your legal rights and options?	Helped you understand your legal rights and options? Yes	Helped you understand your legal rights and options? No	Helped you understand your legal rights and options? Don't Know
Was approachable and available when you needed it?	Was approachable and available when you needed it? Yes	Was approachable and available when you needed it? No	Was approachable and available when you needed it? Don't Know

Please feel free to add any comments here.

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6. Overall how satisfied were you with the lawyer's services?

Very satisfied

Somewhat satisfied

Neutral

Somewhat dissatisfied

Very dissatisfied

Please add any comments on things that especially pleased or displeased you about the lawyer's services.

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7. Overall how satisfied were you with the legal assistant?

Very satisfied

Somewhat satisfied

Neutral

Somewhat dissatisfied

Very dissatisfied

Please add any comments on things that especially pleased or displeased you about the legal assistant's services.

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8. Would you recommend our office to others?

Yes

Maybe

If you would not recommend us, why not?

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9. What changes would you suggest about any aspect of our practice?

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10. (Optional) If you wish to identify yourself, please include your name here.
If you do not include your name your survey responses will be submitted anonymously.

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* 1. How did you hear about our office?

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* 2. Did you feel that the initial consultation fee was:

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* 3. How satisfied were you with the initial consultation?

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* 4. Did you feel that the fees for legal services in your case were:

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* 5. Do you think that the lawyer:

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* 6. Overall how satisfied were you with the lawyer's services?

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* 7. Overall how satisfied were you with the legal assistant?

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* 8. Would you recommend our office to others?

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* 9. What changes would you suggest about any aspect of our practice?

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* 10. (Optional) If you wish to identify yourself, please include your name here. If you do not include your name your survey responses will be submitted anonymously.

1. How did you hear about our office?

2. Did you feel that the initial consultation fee was:

3. How satisfied were you with the initial consultation?

4. Did you feel that the fees for legal services in your case were:

5. Do you think that the lawyer:

6. Overall how satisfied were you with the lawyer's services?

7. Overall how satisfied were you with the legal assistant?

8. Would you recommend our office to others?

9. What changes would you suggest about any aspect of our practice?

10. (Optional) If you wish to identify yourself, please include your name here.
If you do not include your name your survey responses will be submitted anonymously.