Ace Manufacturing Customer Satisfaction Survey

Question Title

* 1. Overall, how would you rate your experience with our company?

Poor

Below Average

Average

Above Average

Excellent

Poor

Below Average

Average

Above Average

Excellent

Specific Comments

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* 2. How would you rate the responsiveness of our customer service team?

Poor

Below Average

Average

Above Average

Excellent

Poor

Below Average

Average

Above Average

Excellent

Specific Comments

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* 3. How would you rate the quality of our product?

Poor

Below Average

Average

Above Average

Excellent

Poor

Below Average

Average

Above Average

Excellent

Specific Comments

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* 4. How would you rate the quality of our packaging?

Poor

Below Average

Average

Above Average

Excellent

Poor

Below Average

Average

Above Average

Excellent

Specific Comments

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* 5. How would you rate our delivery on time?

Poor

Below Average

Average

Above Average

Excellent

Poor

Below Average

Average

Above Average

Excellent

Has a late shipment ever disrupted your business? Please explain:

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* 6. How would you rate order accuracy?

Poor

Below Average

Average

Above Average

Excellent

Poor

Below Average

Average

Above Average

Excellent

Other (please specify)

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* 7. How would you rate our prices?

Poor

Below Average

Average

Above Average

Excellent

Poor

Below Average

Average

Above Average

Excellent

Have our prices ever prevented you from competing in the marketplace? Please provide details:

Question Title

* 8. How would you rate our catalog? (Can you easily find the information you need?)

Poor

Below Average

Average

Above Average

Excellent

Poor

Below Average

Average

Above Average

Excellent

What information would be helpful to include in our catalog? Please explain:

Question Title

* 1. Overall, how would you rate your experience with our company?

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* 2. How would you rate the responsiveness of our customer service team?

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* 3. How would you rate the quality of our product?

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* 4. How would you rate the quality of our packaging?

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* 5. How would you rate our delivery on time?

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* 6. How would you rate order accuracy?

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* 7. How would you rate our prices?

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* 8. How would you rate our catalog? (Can you easily find the information you need?)

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* 9. We value your input. What can we do to earn your highest score?