Customer Satisfaction Survey Listening to customers has always been important to us. Your feedback will help us to ensure we are continually improving our service and working to provide a more positive experience for all of our members. Question Title * 1. How long have you been a customer of JUMP Gymnastics Club? Less than six months Six months to a year 1 - 2 years More than 2 years Other (please specify) Question Title * 2. Which of the following programmes are your children involved in at JUMP Gymnastics Club ? (Please select all that apply.) Open JUMP - Parent & Child Explorative Play Tiny JUMP - Parent & Child Coach led class (walking-3yrs) Mini JUMP - (3-4yrs) Jnr JUMP - (4-5yrs) School Age Levels Programme Equipment Only Class Tumble Double Mini Trampoline Display Rebound Sessions Floor & Vault Team Pink / Team Blue TeamGym Artistic School Holiday Camps Young Leaders Programme Trainee Coach Programme Airdrie JUMP Programme Other (please specify) Question Title * 3. Overall, how satisfied are you with JUMP Gymnastics Club? Extremely satisfied Very satisfied Somewhat satisfied Not so satisfied Not satisfied at all Other (please specify) Question Title * 4. How well does our service meet your child's individual needs? Extremely well Very well Somewhat well Not so well Not at all well Other (please specify) Question Title * 5. How would you rate the value for money of our programmes and sessions? Excellent Above average Average Below average Poor Other (please specify) Question Title * 6. What is your preferred method of contacting JUMP ? In person Whatsapp E-mail Telephone Other (please specify) Question Title * 7. How responsive have we been to your questions or concerns? Extremely responsive Very responsive Somewhat responsive Not so responsive Not at all responsive Not applicable Question Title * 8. How would you rate the quality of our communication to you? Very high quality High quality Neither high nor low quality Low quality Very low quality Other (please specify) Question Title * 9. We have recently made changes to our spectator area in our Cumbernauld venue - inviting parents to spectate classes - we would love to hear your thoughts on this... Do you prefer the open spectating? Yes - I prefer to spectate class No - I would prefer to view on the screens only Not Applicable - I do not come in to spectate Not Applicable as we attend Airdrie Classes Please leave some feedback here... Question Title * 10. We are working on our progress reporting, feedback to parents and exploring ways of feeding back to you on your childs progress... we would love to hear how this is managed for other sports or clubs you may attend as this could help us improve our service also... Please let us know your thoughts... Question Title * 11. Do you know which coach works with your child? If so, please let us know below who this is... (if there are multiple, please let us know them all).. Question Title * 12. Has a member of the JUMP Team gone out of their way to help you, support your child or offer an outstanding service or simply made you smile.. We would love to recognise this and invite you to let us know to allow us to celebrate our team..? Please let us know who and what they have did to make you or your child smile.... Question Title * 13. We would love to hear more from you on any aspect of our service...please use this box to offer some more information, feedback and comments to help us to continue to improve our service to you... Question Title * 14. How likely are you to recommend our services to family or friends ? Extremely likely Very likely Somewhat likely Not so likely Not at all likely Other (please specify) Done