Library Satisfaction Survey 2016 We value your input. Information you provide will be used as we plan for the next few years. Your information will not be used for any other purpose. You are welcome to remain anonymous, but if you provide your email below, you will be entered into a draw for a prize. Winners will be notified in early October, 2016. Question Title * 1. e-mail address (optional) Question Title * 2. Which branch do you use most of the time? Caledonia Cayuga Dunnville Hagersville Jarvis Selkirk Question Title * 3. On average, how often do you visit the library? Once a week More than once a week Once a month Less than once a month Hardly ever / Never Question Title * 4. Library hours ... (please check all that apply) meet my needs need to open earlier need to stay open later need to be open more days throughout the week need to be open longer on the weekends Question Title * 5. When your favourite branch is closed, do you use another branch? Yes No Question Title * 6. How do you prefer to get news about library services and events (Please check all that apply) E-mail Flyers and brochures at the library Library website Library Facebook page Newspaper articles and announcements Word of mouth (from staff and other library users) Other (please specify) Question Title * 7. Please rate the Library's print collections: Excellent Good Satisfactory Unsatisfactory I don't use this collection Adult fiction Adult fiction Excellent Adult fiction Good Adult fiction Satisfactory Adult fiction Unsatisfactory Adult fiction I don't use this collection Adult non-fiction Adult non-fiction Excellent Adult non-fiction Good Adult non-fiction Satisfactory Adult non-fiction Unsatisfactory Adult non-fiction I don't use this collection Teen collection Teen collection Excellent Teen collection Good Teen collection Satisfactory Teen collection Unsatisfactory Teen collection I don't use this collection Children's collection Children's collection Excellent Children's collection Good Children's collection Satisfactory Children's collection Unsatisfactory Children's collection I don't use this collection Large print collection Large print collection Excellent Large print collection Good Large print collection Satisfactory Large print collection Unsatisfactory Large print collection I don't use this collection Local history and genealogical resources Local history and genealogical resources Excellent Local history and genealogical resources Good Local history and genealogical resources Satisfactory Local history and genealogical resources Unsatisfactory Local history and genealogical resources I don't use this collection Magazines Magazines Excellent Magazines Good Magazines Satisfactory Magazines Unsatisfactory Magazines I don't use this collection Newspapers Newspapers Excellent Newspapers Good Newspapers Satisfactory Newspapers Unsatisfactory Newspapers I don't use this collection Question Title * 8. Please rate the Library's digital collections: Excellent Good Satisfactory Unsatisfactory I don't use this collection DVDs and Blurays DVDs and Blurays Excellent DVDs and Blurays Good DVDs and Blurays Satisfactory DVDs and Blurays Unsatisfactory DVDs and Blurays I don't use this collection Music CDs Music CDs Excellent Music CDs Good Music CDs Satisfactory Music CDs Unsatisfactory Music CDs I don't use this collection Recorded books (Books on CD) Recorded books (Books on CD) Excellent Recorded books (Books on CD) Good Recorded books (Books on CD) Satisfactory Recorded books (Books on CD) Unsatisfactory Recorded books (Books on CD) I don't use this collection Video games Video games Excellent Video games Good Video games Satisfactory Video games Unsatisfactory Video games I don't use this collection Question Title * 9. Please rate the Library's online services: Excellent Good Satisfactory Unsatisfactory I don't use this service OverDrive ebooks OverDrive ebooks Excellent OverDrive ebooks Good OverDrive ebooks Satisfactory OverDrive ebooks Unsatisfactory OverDrive ebooks I don't use this service Axis360 ebooks Axis360 ebooks Excellent Axis360 ebooks Good Axis360 ebooks Satisfactory Axis360 ebooks Unsatisfactory Axis360 ebooks I don't use this service Gale Courses Gale Courses Excellent Gale Courses Good Gale Courses Satisfactory Gale Courses Unsatisfactory Gale Courses I don't use this service Mango Languages Mango Languages Excellent Mango Languages Good Mango Languages Satisfactory Mango Languages Unsatisfactory Mango Languages I don't use this service InstantFlix (movie streaming) InstantFlix (movie streaming) Excellent InstantFlix (movie streaming) Good InstantFlix (movie streaming) Satisfactory InstantFlix (movie streaming) Unsatisfactory InstantFlix (movie streaming) I don't use this service Freegal (downloadable music) Freegal (downloadable music) Excellent Freegal (downloadable music) Good Freegal (downloadable music) Satisfactory Freegal (downloadable music) Unsatisfactory Freegal (downloadable music) I don't use this service Zinio (e-magazines) Zinio (e-magazines) Excellent Zinio (e-magazines) Good Zinio (e-magazines) Satisfactory Zinio (e-magazines) Unsatisfactory Zinio (e-magazines) I don't use this service Question Title * 10. Please rate the Library's in-person services: Excellent Good Satisfactory Unsatisfactory I don't use this service Computers for public use Computers for public use Excellent Computers for public use Good Computers for public use Satisfactory Computers for public use Unsatisfactory Computers for public use I don't use this service Wireless access Wireless access Excellent Wireless access Good Wireless access Satisfactory Wireless access Unsatisfactory Wireless access I don't use this service Programs for adults Programs for adults Excellent Programs for adults Good Programs for adults Satisfactory Programs for adults Unsatisfactory Programs for adults I don't use this service Programs for teens Programs for teens Excellent Programs for teens Good Programs for teens Satisfactory Programs for teens Unsatisfactory Programs for teens I don't use this service Programs for children Programs for children Excellent Programs for children Good Programs for children Satisfactory Programs for children Unsatisfactory Programs for children I don't use this service Assistance from staff Assistance from staff Excellent Assistance from staff Good Assistance from staff Satisfactory Assistance from staff Unsatisfactory Assistance from staff I don't use this service Interlibrary loans (materials from outside Haldimand County) Interlibrary loans (materials from outside Haldimand County) Excellent Interlibrary loans (materials from outside Haldimand County) Good Interlibrary loans (materials from outside Haldimand County) Satisfactory Interlibrary loans (materials from outside Haldimand County) Unsatisfactory Interlibrary loans (materials from outside Haldimand County) I don't use this service Homebound delivery Homebound delivery Excellent Homebound delivery Good Homebound delivery Satisfactory Homebound delivery Unsatisfactory Homebound delivery I don't use this service Question Title * 11. Please rate the Library's facilities, referring to the branch you use most frequently (as specified in Question #2) Excellent Good Satisfactory Unsatisfactory No comment Location of the branch Location of the branch Excellent Location of the branch Good Location of the branch Satisfactory Location of the branch Unsatisfactory Location of the branch No comment Parking Parking Excellent Parking Good Parking Satisfactory Parking Unsatisfactory Parking No comment Library grounds Library grounds Excellent Library grounds Good Library grounds Satisfactory Library grounds Unsatisfactory Library grounds No comment Accessibility Accessibility Excellent Accessibility Good Accessibility Satisfactory Accessibility Unsatisfactory Accessibility No comment Washrooms Washrooms Excellent Washrooms Good Washrooms Satisfactory Washrooms Unsatisfactory Washrooms No comment Interior lighting Interior lighting Excellent Interior lighting Good Interior lighting Satisfactory Interior lighting Unsatisfactory Interior lighting No comment Space for reading, studying, working Space for reading, studying, working Excellent Space for reading, studying, working Good Space for reading, studying, working Satisfactory Space for reading, studying, working Unsatisfactory Space for reading, studying, working No comment Signage Signage Excellent Signage Good Signage Satisfactory Signage Unsatisfactory Signage No comment Meeting rooms Meeting rooms Excellent Meeting rooms Good Meeting rooms Satisfactory Meeting rooms Unsatisfactory Meeting rooms No comment Comfortable layout and shelving arrangements Comfortable layout and shelving arrangements Excellent Comfortable layout and shelving arrangements Good Comfortable layout and shelving arrangements Satisfactory Comfortable layout and shelving arrangements Unsatisfactory Comfortable layout and shelving arrangements No comment Question Title * 12. Overall, how important is the Library to you and your family? Not Important Somewhat Important Important Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 13. Overall, how satisfied are you with Library services and collections? Not Satisfied Satisfied Very Satisfied Clear i We adjusted the number you entered based on the slider’s scale. Question Title * 14. Please list any additions you feel the Library should make to its services and / or its collection of materials: Question Title * 15. How does the Library not meet your expectations? Question Title * 16. What do you like best about the Library? Question Title * 17. If there is anything else you would like to tell us about the Library, we would be glad to hear it. Done
