About You

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1. What type of GBS/shared service are you (functional view)?

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2. What do you perceive to be your overall maturity level?
(This should reflect your overall ‘maturity,’ taking into account sourcing model, scope, automation, strategic alignment & talent) (select best answer)

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3. What do you perceive to be your overall GBS/SSO automation level? (select best answer)

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4. What are your GBS/SSO strategic targets (direction) in general (select ALL that apply) ?

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5. Which industry/sector best describes your organization?

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6. What best approximates the size of your organization in terms of revenue?

Strategy

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7. How are you managing/planning to manage an increase in scope of work?

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8. What are the drivers for your chosen strategy above?

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9. What is your main concern about risk today?

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10. To what extent is your current location footprint exposing you to the risk you selected above, or mitigating against it?

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11. If you are planning to expand into new locations, would these be predominantly:

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12. Overall, how do you evaluate the value of these regions in terms of the following? (Select all that apply)

  Cost effectiveness Workforce availability Specific digital skills availability (automation, data, technology) Customer-centricity/customer experience/cultural affinity Productivity/efficiency Agility/Innovation
North America
LatAm
Western Europe & UK
Central and Eastern Europe
Middle East and Africa
Asia (excluding India and China)
India
China
Australia and New Zealand
Service Delivery Model & Scope

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13. What is your CURRENT primary sourcing/shoring combination? (select best answer)

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14. What is your TARGET sourcing/shoring combination (in 2-3 years)? (select best answer)

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15. Which of these processes/functions are part of your scope in any of the GBS/SSO/BPO locations (whether partially or fully)? (please select ALL that apply)

Location Overview

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16. How many locations does your SSO/GBS/BPO include in total (including all captive and outsourced locations)?

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17. How many CAPTIVE locations does your SSO/GBS include in total?

Location Drivers

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18. What were the main reasons (in the past) for selecting the locations you are currently in? (select ALL that apply)

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19. What ARE/WOULD BE the main reasons (now and in future) for selecting a location? (select ALL that apply)

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20. Are global wage inflation and tightening labor markets driving a change in (or review of) your geographical footprint (site locations)?

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21. Is your existing location structure (footprint) the right one (considering all current internal and external drivers)?

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22. Do you have a desire, discussion or project ongoing to assess/re-assess the current location structure (anything from number of locations to selection of locations to facility changes)?

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23. Which of these factors has impacted your desire, discussion or project to assess/re-assess the current location structure/footprint? (select ALL that apply)

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24. If you have a project initiated or ongoing to assess/re-assess the location structure/footprint, which of these drivers/factors was THE MAIN FACTOR initiating the assessment? (select the single best answer)

Outlook & Future Plans

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25. What locations are you currently interested in (existing and new)? Please select up to 5 countries from the dropdown and key in cities in comment box

 
Country 1
Country 2
Country 3
Country 4
Country 5

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26. Are you interested in knowing about new “progressive,” less known, less utilized location alternatives (e.g. Rwanda, Fiji etc.)? If so, are there any specifics?

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27. Do you anticipate having more or fewer locations in the future (say 5-10 years from now) compared to today?

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28. Would you be interested in gaining a Certification in Global Business Services?

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29. Would you be interested in finding out about SSON's benchmark metrics and research offerings – SSON Research & Analytics – which covers 120+ metrics and city measures across more than 3,800 cities worldwide?

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