SSO/GBS Location Survey

About You
1.What type of GBS/shared service are you (functional view)?
2.What do you perceive to be your overall maturity level?
(This should reflect your overall ‘maturity,’ taking into account sourcing model, scope, automation, strategic alignment & talent) (select best answer)
3.What do you perceive to be your overall GBS/SSO automation level? (select best answer)
4.What are your GBS/SSO strategic targets (direction) in general (select ALL that apply) ?
5.Which industry/sector best describes your organization?
6.What best approximates the size of your organization in terms of revenue?
Strategy
7.How are you managing/planning to manage an increase in scope of work?
8.What are the drivers for your chosen strategy above?
9.What is your main concern about risk today?
10.To what extent is your current location footprint exposing you to the risk you selected above, or mitigating against it?
11.If you are planning to expand into new locations, would these be predominantly:
12.Overall, how do you evaluate the value of these regions in terms of the following? (Select all that apply)
Cost effectiveness
Workforce availability
Specific digital skills availability (automation, data, technology)
Customer-centricity/customer experience/cultural affinity
Productivity/efficiency
Agility/Innovation
North America
LatAm
Western Europe & UK
Central and Eastern Europe
Middle East and Africa
Asia (excluding India and China)
India
China
Australia and New Zealand
Service Delivery Model & Scope
13.What is your CURRENT primary sourcing/shoring combination? (select best answer)
14.What is your TARGET sourcing/shoring combination (in 2-3 years)? (select best answer)
15.Which of these processes/functions are part of your scope in any of the GBS/SSO/BPO locations (whether partially or fully)? (please select ALL that apply)
Location Overview
16.How many locations does your SSO/GBS/BPO include in total (including all captive and outsourced locations)?
17.How many CAPTIVE locations does your SSO/GBS include in total?
Location Drivers
18.What were the main reasons (in the past) for selecting the locations you are currently in? (select ALL that apply)
19.What ARE/WOULD BE the main reasons (now and in future) for selecting a location? (select ALL that apply)
20.Are global wage inflation and tightening labor markets driving a change in (or review of) your geographical footprint (site locations)?
21.Is your existing location structure (footprint) the right one (considering all current internal and external drivers)?
22.Do you have a desire, discussion or project ongoing to assess/re-assess the current location structure (anything from number of locations to selection of locations to facility changes)?
23.Which of these factors has impacted your desire, discussion or project to assess/re-assess the current location structure/footprint? (select ALL that apply)
24.If you have a project initiated or ongoing to assess/re-assess the location structure/footprint, which of these drivers/factors was THE MAIN FACTOR initiating the assessment? (select the single best answer)
Outlook & Future Plans
25.What locations are you currently interested in (existing and new)? Please select up to 5 countries from the dropdown and key in cities in comment box
Country 1
Country 2
Country 3
Country 4
Country 5
26.Are you interested in knowing about new “progressive,” less known, less utilized location alternatives (e.g. Rwanda, Fiji etc.)? If so, are there any specifics?
27.Do you anticipate having more or fewer locations in the future (say 5-10 years from now) compared to today?
28.Would you be interested in gaining a Certification in Global Business Services?
29.Would you be interested in finding out about SSON's benchmark metrics and research offerings – SSON Research & Analytics – which covers 120+ metrics and city measures across more than 3,800 cities worldwide?