Budget Customer Satisfaction Question Title * 1. How would you rate your interaction with our team? Below Average Average Good Very Good Excellent Below Average Average Good Very Good Excellent OK Question Title * 2. What do you like the most about Budget? OK Question Title * 3. How would you rate the helpfulness of our counter staff? Very Not Helpful Not Helpful Helpful Very Helpful Very Not Helpful Not Helpful Helpful Very Helpful OK Question Title * 4. If you have reserved your car, how would you rate our reservations systems and processes? OK Question Title * 5. On a scale of 0-5, how easy was it to find the car of your choice? 0 3 5 Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 6. What you didn't like? OK Question Title * 7. How would you rate the Interior & exterior cleanliness of our cars? OK Question Title * 8. How would you rate the mechanical condition of our cars? OK Question Title * 9. Overall, how satisfied are you with the quality of our services? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied OK Question Title * 10. How satisfied are you with the time taken to complete your rental by our location staff? Very satisfied Satisfied Neither satisfied nor dissatisfied Dissatisfied Very dissatisfied OK Question Title * 11. On a scale of 0-5, How easy was it for you to find our locations? 0 3 5 Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 12. Did we meet your expectations? Yes No If not,Please tell us why OK Question Title * 13. How likely are you to rent with Budget again? Very likely Likely Neither likely nor unlikely Unlikely Very unlikely OK Question Title * 14. On a scale of 0 to 5, how much do you agree that Budget has earned your Loyalty? Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree OK Question Title * 15. How could we have exceeded your expectations? OK Question Title * 16. How likely are you to recommend Budget to your friends or family? Very likely Likely Neither likely nor unlikely Unlikely Very unlikely OK Question Title * 17. What other products or services do you wish we carried? OK Question Title * 18. On a Scale of 0 to 5, how would you rate your overall value for money of your car rental? 0 3 5 Clear i We adjusted the number you entered based on the slider’s scale. OK Question Title * 19. Is there anything else you would like us to know about your experience? OK THANK YOU
