Grey-Bruce Ontario Health Team Patient Experience Survey

The Grey-Bruce Ontario Health Team is dedicated to improving patient experiences within our healthcare system.
This short survey aims to gather insights from patients, family members, and caregivers based on their direct, firsthand experiences.
This survey can be completed by a patient, family member or caregiver.
Your responses to this survey are completely anonymous. No identifying information will be collected or shared.
If you’d like to stay informed about the development of new programs, materials, and updates, you can subscribe to our newsletter at the end of this survey to stay connected and see how your feedback makes a difference.
To learn more about the Grey-Bruce Ontario Health Team, visit our website: www.greybruceoht.ca
1.I am a:
2.I am filling out this survey on behalf of:
If you are completing this survey on behalf of someone else, please ensure that all responses reflect the experiences and perspectives of that person.
3.Age Range:
4.Distance to your Primary Care Provider:
5.Distance to your 24/7 Emergency Department with Inpatient Beds:
6.Distance to your specialist and/or diagnostic imaging:
7.I feel I have the knowledge of who to contact about questions or concerns pertaining to my care or the care of loved ones.
8.When I have reached out with questions or concerns pertaining to care needs I have received a timely and appropriate response.
9.Equity: the practice of ensuring fairness to achieve equal outcomes or access. Recognizing that different individuals and groups may require different resources, opportunities, or support

I feel I have been treated equitably in my interactions with health care providers.
To help us better understand your experience, please rate the following items based on the provided scale. As you consider your responses, keep the following key aspects in mind:
  • Accessibility: How easy was it to access or use the service?
  • Quality: How well did the service meet your expectations?
  • Timeliness: Was the service provided within a reasonable timeframe?
10.Please rate the following areas of healthcare on a scale from one to five, or not applicable, using the descriptors provided below.
1 - Unacceptable
2 - Poor
3 - Fair
4 - Good
5 - Excellent
Not applicable
Home Care
Primary Care
Specialist Care
Diagnostic Imaging and Testing
Emergency Care (Emergency Department)
Mental Health and Addictions
Allied Health (Physiotherapy, Occupational Therapy, etc.)
11.Is there anything else you would like to share about your healthcare experience?