2023-FY24 Client Satisfaction Survey

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* 1. What county do you live in?

Berrien

Cass

Van Buren

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* 2. What SMCAA service/program did you receive during your visit?

Food Assistance

Utility Assistance

Rent or Mortgage

Car Payment/Repair

Homeless Shelter

Home Repair

Weatherization

Case Management

Other (please specify)

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* 3. Please rank your level of satisfaction with your SMCAA visit.

	Strongly Agree	Agree	Disagree	Strongly Disagree	N/A
Staff was courteous and helpful.	Staff was courteous and helpful. Strongly Agree	Staff was courteous and helpful. Agree	Staff was courteous and helpful. Disagree	Staff was courteous and helpful. Strongly Disagree	Staff was courteous and helpful. N/A
Staff listened to my concerns.	Staff listened to my concerns. Strongly Agree	Staff listened to my concerns. Agree	Staff listened to my concerns. Disagree	Staff listened to my concerns. Strongly Disagree	Staff listened to my concerns. N/A
Services were provided to me in a timely manner.	Services were provided to me in a timely manner. Strongly Agree	Services were provided to me in a timely manner. Agree	Services were provided to me in a timely manner. Disagree	Services were provided to me in a timely manner. Strongly Disagree	Services were provided to me in a timely manner. N/A
Staff explained what I needed to qualify for service.	Staff explained what I needed to qualify for service. Strongly Agree	Staff explained what I needed to qualify for service. Agree	Staff explained what I needed to qualify for service. Disagree	Staff explained what I needed to qualify for service. Strongly Disagree	Staff explained what I needed to qualify for service. N/A
Staff explained all paperwork to me and answered my questions.	Staff explained all paperwork to me and answered my questions. Strongly Agree	Staff explained all paperwork to me and answered my questions. Agree	Staff explained all paperwork to me and answered my questions. Disagree	Staff explained all paperwork to me and answered my questions. Strongly Disagree	Staff explained all paperwork to me and answered my questions. N/A
Staff told me about other SMCAA programs that might be helpful to me.	Staff told me about other SMCAA programs that might be helpful to me. Strongly Agree	Staff told me about other SMCAA programs that might be helpful to me. Agree	Staff told me about other SMCAA programs that might be helpful to me. Disagree	Staff told me about other SMCAA programs that might be helpful to me. Strongly Disagree	Staff told me about other SMCAA programs that might be helpful to me. N/A
Staff gave me information about other programs outside SMCAA that might be helpful to me, including how to contact those other programs.	Staff gave me information about other programs outside SMCAA that might be helpful to me, including how to contact those other programs. Strongly Agree	Staff gave me information about other programs outside SMCAA that might be helpful to me, including how to contact those other programs. Agree	Staff gave me information about other programs outside SMCAA that might be helpful to me, including how to contact those other programs. Disagree	Staff gave me information about other programs outside SMCAA that might be helpful to me, including how to contact those other programs. Strongly Disagree	Staff gave me information about other programs outside SMCAA that might be helpful to me, including how to contact those other programs. N/A
My needs were met based on the services this program could provide me.	My needs were met based on the services this program could provide me. Strongly Agree	My needs were met based on the services this program could provide me. Agree	My needs were met based on the services this program could provide me. Disagree	My needs were met based on the services this program could provide me. Strongly Disagree	My needs were met based on the services this program could provide me. N/A
I would recommend this program if a friend was in need of similar help.	I would recommend this program if a friend was in need of similar help. Strongly Agree	I would recommend this program if a friend was in need of similar help. Agree	I would recommend this program if a friend was in need of similar help. Disagree	I would recommend this program if a friend was in need of similar help. Strongly Disagree	I would recommend this program if a friend was in need of similar help. N/A
Overall, the quality of services I received was excellent.	Overall, the quality of services I received was excellent. Strongly Agree	Overall, the quality of services I received was excellent. Agree	Overall, the quality of services I received was excellent. Disagree	Overall, the quality of services I received was excellent. Strongly Disagree	Overall, the quality of services I received was excellent. N/A
Because of Community Action's help, I have improved my situation.	Because of Community Action's help, I have improved my situation. Strongly Agree	Because of Community Action's help, I have improved my situation. Agree	Because of Community Action's help, I have improved my situation. Disagree	Because of Community Action's help, I have improved my situation. Strongly Disagree	Because of Community Action's help, I have improved my situation. N/A

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* 4. Have you used SMCAA services/programs in the past?

Yes

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* 5. Would you be willing to participate in a discussion group to help SMCAA continue to improve?

Yes

If so, please include your name and contact phone number.

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* 6. How did you hear about SMCAA?

Social Media

Google/Other Search Website

Newspaper

Friend/Family Member

Referral from Another Agency

Other (please specify)

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* 7. If you were referred from another agency, please specify:

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* 8. Please provide any comments or concerns you have regarding the services provided by SMCAA:

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* 9. If you would like us to follow up with you regarding your experience with SMCAA, please include your name and contact information.

Name

Email Address

Phone Number