* 1. How important is convenience when choosing our type of service?

* 2. Do you know about our infection control products?

* 3. What would make you more likely to use our new line of infection control products?

* 4. Have you visited our web site ( www.reisingeroxygen.com )?

* 5. How easy is it to find the information you are looking for on our website?

* 6. Overall, are you satisfied with your experience using our products and services, neither satisfied or dissatisfied with it, or dissatisfied with it?

* 7. Overall, are you satisfied with our website, neither satisfied nor dissatisfied it, or dissatisfied with it?

* 8. How often do you have to wait on hold when calling customer service at our company?

* 9. Was your experience with customer service at our company better than you expected it to be, worse than you expected it to be, or about what you expected it to be?

* 10. How likely are you to recommend our company to others?

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