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Customer Feedback Survey
Please complete this short survey in order for us to improve our ability to serve our customers, as well as giving yourself a chance to be selected in our Monthly Drawing to receive a Free Annual Service.
1.
How professional and informative did you find our showroom/office sales staff to be?
Extremely Professional
Professional
Somewhat Professional
Unprofessional
Extremely Unprofessional
Additional Comments
2.
How knowledgeable did you find our sales staff to be during the site review?
Very Knowledgeable
Knowledgeable
Somewhat Knowledgeable
Unknowledgeable
Very Unknowledgeable
Additional Comments
3.
How helpful did you find our sales staff to be in addressing your needs for backup power?
Extremely Helpful
Helpful
Somewhat Helpful
Not Helpful
Extremely Unhelpful
Additional Comments
4.
Overall, how satisfied were you with your experience with our sales team?
Extremely Satisfied
Satisfied
Somewhat Satisfied
Unsatisfied
Extremely Unsatisfied
Additional Comments
5.
Overall, how satisfied were you with your experience with our delivery staff?
Extremely Satisfied
Satisfied
Somewhat Satisfied
Unsatisfied
Extremely Unsatisfied
Additional Comments
6.
Overall, how satisfied were you with our installation process and your interaction with our electricians?
Extremely Satisfied
Satisfied
Somewhat Satisfied
Unsatisfied
Extremely Unsatisfied
Additional Comments
7.
How would you rate our company's communication with regards to scheduling and executing our site reviews, deliveries, and installations?
Very Good
Good
Fair
Poor
Very Poor
Additional Comments
8.
In your opinion, what area of our company could use the most improvement?
Sales
Delivery
Installation
Scheduling/Communication
Other (please specify)
9.
How likely are you to recommend our company to someone you know?
Note:(If you do recommend somebody who ends up purchasing a generator, you will receive a Free Annual Maintenance for your referral)
Very Likely
Likely
Unlikely
Very Unlikely
Additional Comments
10.
Please include your name, as well as any additional comments or suggestions you may have...