Thank you for taking the time to fill in this survey to help us improve our existing and future DIY products. We really appreciate it!

Firstly, let's talk about your vehicle repairs.

2.Do you own a Haynes, Clymer or Chilton Repair Manual?

Yes

No

3.How old is the vehicle you most frequently work on?

0-5 years

6-12 years

13-20 years

21+ years

4.When did you acquire/purchase this vehicle?

0-2 years ago

2-5 years ago

5-10 years ago

10+ years ago

5.How often do you work on your vehicle(s)

Very frequently (a few times a week)

Frequently (once a week)

When I have time (once a month)

Rarely (a couple of times a year)

7.Which is your most commonly used retailer/supplier for parts and consumables to perform DIY tasks on your vehicle

National Stores (e.g. Autozone, O'Reillys, Advance Auto Parts etc.)

Marketplaces (e.g. Amazon, Ebay)

Online Stores (e.g. RockAuto, 1A Auto, Parts Geek etc.)

Generalist Stores (e.g. Walmart)

Locally-owned Independents (perhaps with specialist knowledge or service)

None of the above

8.In the past year, how many times have you visited your preferred DIY store for parts and consumables to perform DIY tasks on your vehicle? (Online Shopping included)

0

10

20+

9.How well does your preferred retailer/supplier of parts provide the vehicle specific DIY knowledge needed to confidently complete tasks on your vehicle?

Above expectations

Meets expectations

Below expectations

10.If high quality, vehicle-specific DIY repair guidance could be purchased from a parts retailer, which of the following would you be more likely do? (Select all that apply)

Attempt more complex DIY tasks

Purchase higher-quality or more specialized parts

Rely less on independent online resources (e.g. YouTube)

Switch to that retailer for most or all of parts needs

11.What proportion of vehicle repairs do you complete yourself vs using a professional?

0%

50%

100%

12.If you didn't have a repair manual what proportion of vehicle repairs do you think you would complete yourself vs using a professional?

0%

50%

100%

On average, our manual owners claim they save $3,993 performing DIY per year.

13.How much on average do you typically spend on auto parts per year?

$0

$10,000

$20,000

14.How much do you think you could save per year by doing your own repair and maintenance?

$0

$10,000

$20,000

15.If you had to rely on a mechanic for all repairs, how much would you expect to spend annually on parts and labor?

$0

$10,000

$20,000

16.If you didn't own a Haynes, Chilton or Clymer manual, how much less would you expect to spend annually at DIY stores?

$0

$10,000

$20,000

In the following section we talk about YouTube or similar online resources (if you do not use YouTube resources, feel free to skip to the next section)

17.How risky do you believe it to rely solely on YouTube videos for guidance when performing a DIY task on your specific vehicle?

Very risky

Somewhat risky

Somewhat safe

Very Safe

19.Have you ever followed a YouTube video for a vehicle repair that turned out to be inaccurate or incomplete for your vehicle?

Yes

No

20.When watching YouTube repair videos, how often do you feel the information skips important steps?

Often - key steps are left out especially in complex repairs

Occasionally - but I can figure it out

Rarely - most videos are detailed enough

21.How concerned are you that YouTube videos may leave out important safety precautions?

Very concerned

Concerned

Not Concerned

22.When relying on YouTube videos, how important is it to find vehicle-specific instructions?

Very important

Somewhat important

Not important

To what extent do you agree with the following statements? (1= Strongly Disagree, 5= Strongly Agree)

23.'Having reliable vehicle-specific DIY instructions for my vehicle is critical for me to have the confidence to perform DIY successfully'

24.'I would be interested in vehicle-specific DIY instructions for the specific DIY task if they were located next to, or near the parts or consumables I needed for that specific DIY task'

25.'Seeing a Haynes, Chilton or Clymer repair manual or QR code preview while shopping for parts make me more likely to complete the parts purchase'

26.'Using a Haynes, Chilton or Clymer repair manual makes me more likely to purchase parts or tools'

We're almost there! Imagine you want to perform a single DIY task e.g. oil change, brake repair, filter change, etc.

27.What price would you expect to pay for a vehicle-specific single job repair manual to help with that specific task only? E.g. A brake pad replacement task only.

$0

$50

$100

28.What price would be too high for a vehicle-specific single job repair manual to help with that specific task only? E.g. A brake pad replacement task only.

$0

$50

$100

29.What price would be too cheap for a vehicle-specific single job repair manual to help with that specific task only? E.g. A brake pad replacement task only.

$0

$50

$100

And finally...

30.Have you ever purchased a part but returned it because the installation seemed too difficult once you got home?

Yes

No

31.What frustrates you most about taking your vehicle to a professional repair shop? (Select all that apply)

32.How much time do you believe you save by doing a vehicle repair yourself instead of going to a repair shop?

0 hours

20 hours

33.Have you ever paid for a repair you later realized you could have done yourself with the right vehicle-specific step-by-step repair instructions?

Yes

No