1. Access Law LLP Client Feedback Survey

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* 1. How satisfied were you with our overall level of service?

  Very satisfied Fairly satisfied Undecided Fairly dissatisfied Very dissatisfied
Please indicate your answer

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* 2. Did we give you information that was easy to understand?

  Very easy Fairly easy Undecided Fairly difficult Very difficult
Please indicate your answer

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* 3. How informative did you find our staff?

  Very good Fairly good Undecided Fairly poor Very poor
Please indicate your answer

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* 4. How well did we keep you up to date with progress?

  Very well Fairly well Undecided Fairly poor Very poor
Please indicate your answer

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* 5. How well did we listen to what you had to say?

  Very well Fairly well Undecided Fairly poor Very poor
Please indicate your answer

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* 6. Did we treat you fairly at all times?

  Yes No Don't know
Please indicate your answer

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* 7. Would you recommend us to someone else if they needed legal help or advice?

  Certain to Likely to Undecided Unlikely to Certain not to
Please indicate your answer

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* 8. Was the result of your case better, worse or the same as we had advised you?

  Better Same Worse
Please indicate your answer

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* 9. Please tell us how you heard about our organisation and whether it was easy or difficult to make initial contact

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* 10. Do you have any further comments or suggestions that may help us to improve our level of service?

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