* 1. How friendly was the front desk staff?

* 2. How quick was the check-in process?

* 3. How clean was your room upon arrival?

* 4. How clean did the housekeeping staff keep your room throughout your stay?

* 5. How well-equipped was your room?

* 6. How helpful was the concierge throughout your stay?

* 7. How comfortable were your bed linens?

* 8. How affordable was your stay at our hotel?

* 9. Overall, were you satisfied with our hotel, neither satisfied nor dissatisfied it, or dissatisfied with it?

* 10. How likely are you to recommend our hotel to others?

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