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CLIENT SATISFACTION QUESTIONNAIRE
Substance Use Program
FY 26
1.
Do you feel welcome when coming to IHR?
Yes, definitely
Yes, generally
No, not really
No, definitely not
2.
Is the atmosphere at IHR welcoming and pleasing?
Yes, definitely
Yes, generally
No, not really
No, definitely not
3.
Do you feel safe and secure while at IHR?
Yes, definitely
Yes, generally
No, not really
No, definitely not
4.
Do you believe groups are consistent and not cancelled unexpectedly?
Yes, definitely
Yes, generally
No, not really
No, definitely not
5.
Do you believe individual appointments were reliable, without ongoing unexpected cancellations?
Yes, definitely
Yes, generally
No, not really
No, definitely not
6.
Do you feel clients are able to receive services quickly within the substance use department?
Yes, definitely
Yes, generally
No, not really
No, definitely not
7.
Do you feel like the staff is professional, and treat those they work with in a professional manner?
Yes, definitely
Yes, generally
No, not really
No, definitely not
8.
Do you feel like the staff completes documentation in a timely manner?
Yes, definitely
Yes, generally
No, not really
No, definitely not
9.
COMMENTS/TESTIMONIALS:
Can we use your comments/testimonials?
First Name (Optional) ____________________
Current Progress,
0 of 9 answered