Has CCS/ACCS made you a debt collector? (OPEN TILL 31 MARCH 2020)

This survey should take you less than 10 minutes to complete.

The Federal Government's Child Care Subsidy was introduced on 1 July 2018. In late 2019, a number of legislative amendments were made to improve Child Care Subsidy (CCS).

And although the sector looks forward to those improvements, there is one major problem that still looms most front-of-mind for early childhood education and care service providers -- that is, chasing parents as CCS/ACCS debtors because the government can unilaterally retrieve CCS/ACCS amounts from services and give it to parents despite services already rendered.

The Australian Childcare Alliance (ACA)'s National Committee (which includes ACA NSW) is continually engaging with the Federal Government to address this specific issue that remains unresolved.

To aid in our advocacy, NSW-based services (regardless of ACA NSW membership) are being asked to share their experiences about CCS/ACCS-related debts they have incurred.

ACA NSW also continues to assist services who are experiencing difficulties with specific CCS/ACCS issues. You can read more via this link.

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* 1. How much debt per approved provider relating to the above described CCS/ACCS scenario have you incurred since 1 July 2018?

Total to date of CCS-related debt(s) (in AUD$ inc GST)

Total to date of ACCS-related debt(s) (in AUD$ inc GST)

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* 2. How many services do you operate?

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* 3. How many of your service(s) experienced the above described CCS/ACCS-related problem with debts since 1 July 2018?

Number of services with CCS-related debt(s)

Number of services with ACCS-related debt(s)

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* 4. How many families per approved provider had CCS/ACCS-related debts as described above since 1 July 2018?

Number of families with CCS-related debt(s)

Number of families with ACCS-related debt(s)

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* 5. What was the average amount of CCS/ACCS-related debts per family incurred since 1 July 2018?

Average amount of CCS-related debt per family (in AUD$ inc GST)

Average amount of ACCS-related debt per family (in AUD$ inc GST)

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* 6. What was the smallest amount of CCS/ACCS-related debt per family incurred since 1 July 2018?

Smallest amount of CCS-related debt per family (in AUD$ inc GST)

Smallest amount of ACCS-related debt per family (in AUD$ inc GST)

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* 7. What was the largest amount of CCS/ACCS-related debt per family incurred since 1 July 2018?

Largest amount of CCS-related debt per family (in AUD$ inc GST)

Largest amount of ACCS-related debt per family (in AUD$ inc GST)

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* 8. What was the average administrative time spend on average per CCS/ACCS-related debt did your service spend trying to recover?

Amount of staff time on average to recover CCS-related debt (in hours)

Amount of staff time on average to recover ACCS-related debt (in hours)

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* 9. Which staff member was normally assigned to recover the CCS/ACCS-related debt from parents? (Tick any/all that applies)

Approved Provider

Centre Director

Nominated Supervisor

Bookkeeper

Administrative Assistant

Contracted debt collector

Other

If you chose "Other", please specify:

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* 10. What is/are your service(s) postcode(s)? (If more than one, please use commas to separate postcodes).

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* 11. Are you a current member of the Australian Childcare Alliance (ACA) NSW? (See website)

Yes

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* 12. If you would like the Australian Childcare Alliance (ACA) NSW to contact you, you can complete the form below, or you can e-mail us via nsw@childcarealliance.org.au or call 1300 556 330. Thank you.

Your Name

Your Position

Your Service Name

Your Postcode

Your Telephone

Your Mobile

Your E-mail

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* 1. How much debt per approved provider relating to the above described CCS/ACCS scenario have you incurred since 1 July 2018?

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* 2. How many services do you operate?

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* 3. How many of your service(s) experienced the above described CCS/ACCS-related problem with debts since 1 July 2018?

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* 4. How many families per approved provider had CCS/ACCS-related debts as described above since 1 July 2018?

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* 5. What was the average amount of CCS/ACCS-related debts per family incurred since 1 July 2018?

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* 6. What was the smallest amount of CCS/ACCS-related debt per family incurred since 1 July 2018?

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* 7. What was the largest amount of CCS/ACCS-related debt per family incurred since 1 July 2018?

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* 8. What was the average administrative time spend on average per CCS/ACCS-related debt did your service spend trying to recover?

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* 9. Which staff member was normally assigned to recover the CCS/ACCS-related debt from parents? (Tick any/all that applies)

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* 10. What is/are your service(s) postcode(s)? (If more than one, please use commas to separate postcodes).

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* 11. Are you a current member of the Australian Childcare Alliance (ACA) NSW? (See website)

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* 12. If you would like the Australian Childcare Alliance (ACA) NSW to contact you, you can complete the form below, or you can e-mail us via nsw@childcarealliance.org.au or call 1300 556 330. Thank you.

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* 13. Do you have any other comment(s) for ACA NSW?