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The YMCA of Geelong is committed to the delivery of a high standard of customer service at our two stadiums in Bannockburn, and to achieve such would like to obtain your thoughts in respect to your expectations versus our actual performance. Please tick the answer that most accurately matches your opinion.

Responses to this survey are anonymous with results being collated centrally by YMCA Geelong.

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* 1. Your Gender?

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* 2. Your Age

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* 3. Your postcode

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* 4. Do you currently participate in an activity conducted at either the Bannockburn Recreation Centre or the Bannockburn Community Sports Stadium?

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* 5. Do you have children participating in activities at the Bannockburn Recreation Centre?

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* 6. If you answered no to questions 5 & 6, why don't you utilise the services? 

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* 7. On what days do you participate in programs ?

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* 8. At what time of the day do you participate in your program?

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* 9. How did you hear about the programs conducted at the Bannockburn Recreation Centre and the Bannockburn Community Sports Stadium?

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* 10. How long have you been a customer of the service?

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* 11. Approximately how far do you travel to particpate in your program(s)?

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* 12. In what capacity do you or one of your familiy members utilise the service?

Please tick the box that most closely reflects your opinion of the below statements

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* 13. Performance - Facilities are always Clean

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* 14. Performance - Programs are accessible to all members of the public

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* 15. Performance - Staff are qualified, friendly, knowledgeable and well presented

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* 16. Performance - There is a range of information available to customers regarding the programs and services available in hard copy, via our website or by consulting with our staff in person

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* 17. Performance - The management of safety, risk and behaviour is given a high priority by management of the stadiums

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* 18. Performance - Programs provide good value for money

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* 19. Performance - The enrolment process for programs run by the YMCA is easy to negotiate, informative and timely

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* 20. Performance - The facilities and equipment is a suitable quality for conducting of programs offered at the stadium

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* 21. Performance - Program content is contemporary, exciting, safe and progressive

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* 22. Performance - Clear communications regarding programs, events and competitions are given

Thank you for completing our survey, we will be collating the results of the survey and providing feedback through the Recreation Centre sites and Council early September. We look forward to utilising your feedback to assist us with our commitment to continual improvement.

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* 23. Program Planning - What activities, programs or services would you like to see at Bannockburn YMCA in 2017?

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* 24. Program Planning - On what day/s of the week would you like to see your suggested program/s run?

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* 25. Program Planning - Please indicate the maximum cost you would be willing to pay for new programs.

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* 26. Satisfaction - Overall are you happy with the service you are receiving?

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* 27. Satisfaction - Would you recommend YMCA Bannockburn programs to others?

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* 28. Satisfaction - Are there are any other aspects of the service and programing you would like to comment on?

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