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2026 Client Satisfaction Survey - English

Hello! Thank you for taking the time to complete this short survey, we greatly value your feedback. All responses are confidential and will assist in our quality improvement efforts.

Please complete one survey per household and base answers on the primary client receiving services. Only one option may be selected for each question, with an opportunity to leave personal comments at the end of the survey.

Thank you!
1.Services Received(Required.)
2.County(Required.)
3.Age
4.What is your gender?
5.Race or Ethnicity
6.Which sentence best describes your situation?(Required.)
7.Getting the services I needed was easy.(Required.)
8.How would you best describe the access to services?(Required.)
9.Staff listened to and treated me with courtesy and respect.(Required.)
10.How would you best describe the staff?(Required.)
11.I was provided with clear information about available services and resources I needed.(Required.)
12.How would you best describe the amount and/or quality of information received?(Required.)
13.I would recommend this agency to a friend or family member.(Required.)
14.How would you best describe Catholic Charities Community Services?(Required.)
15.My situation has improved due to the help I received at this agency.(Required.)
16.How would you best describe the help or services received?(Required.)
17.Are you currently experiencing any unmet needs? (Check all that apply)(Required.)
18.Have you experienced any barriers to services? (Choose all that apply)(Required.)
19.Any additional comments or feedback.