We’d Love Your Help Improving Our Website

Shwarts Family Dentistry Logo-Primary
We’re working on improving our website to make it easier and more helpful for your needs.

We’d really appreciate your feedback. This short survey will guide you through a few simple tasks on the site and ask about your experience.

There are no right or wrong answers — we’re simply interested in what it feels like to use the site from your perspective.

It should take about 10–12 minutes, and your input will help us create a better experience for our patients.

Thank you for helping us improve your experience.
––––––––––––––––––––––––––––––––––––––––––––––––––––
Section 1 — Tell Us About You

Question Title

1. Are you currently a patient of our practice? (Required.)

Question Title

2. How often do you visit our website? (Required.)

Question Title

3. What device do you usually use to visit the website? (Required.)

Question Title

4. How comfortable are you using websites and everyday technology?
(For example: using menus, filling out forms, searching for information, or using your phone or computer) (Required.)

Question Title

5. What age range are you in? (Required.)

Section 2 — Why You Visit the Website

Question Title

6. What are the main reasons you visit the website?
(Select all that apply) (Required.)

Question Title

7. Which THREE reasons are most important to you? (Required.)

Section 3 — Visit the Website
Please open our website in another browser tab or on your phone. Try to complete each task before answering the question.

shwartsfamilydentistry.com
Task 1 — Requesting an Appointment
Imagine you would like to request an appointment. Please try to find how you would do this on the website.
Note: You do not need to actually book an appointment. If you happen to submit one while exploring, it can be easily cancelled.

Question Title

8. How easy is it to find how to request or book an appointment? (Required.)

Question Title

9. Are you confident you found the correct information? (Required.)

Question Title

10. What (if anything) is confusing? (optional)

Task 2 — Learning About a Treatment
Imagine you are interested in a dental service (for example: cleaning, cosmetic dentistry, or implants). Please try to find information about that service on the website.

Question Title

11. Which services are you interested in?
(Select all that apply) (Required.)

Question Title

12. Did the information on the website answer your questions? (Required.)

Question Title

13. What information was missing or unclear? (optional)

Task 3 — Finding Office Details

Question Title

14. How easy is it to find office hours and location? (Required.)

Question Title

15. How easy is it to contact the office from the website? (Required.)

Task 4 — Preparing for Your Visit
Imagine you are preparing for an upcoming appointment.

Question Title

16. How easy is it to find patient forms or payment/insurance information? (Required.)

Question Title

17. Did you feel confident you understand next steps? (Required.)

Question Title

18. What information was missing or unclear? (optional)

Section 4 — Overall Experience

Question Title

19. The website is easy to navigate. (Required.)

Question Title

20. Information is organized clearly. (Required.)

Question Title

21. I can find what I need quickly. (Required.)

Question Title

22. The amount of information is: (Required.)

Question Title

23. What is the most frustrating part about your experience on the website? (optional)

Section 5 — Look, Feel & Trust

Question Title

24. The website feels modern. (Required.)

Question Title

25. The website feels professional. (Required.)

Question Title

26. The website makes me trust the practice. (Required.)

Question Title

27. Which of these adjectives best describe the website?
(Select up to 3) (Required.)

Question Title

28. What impression does the website give you about the practice? (optional)

Section 6 — Describe Your Mobile Experience

Question Title

29. Do you use mobile to visit the website? (Required.)

T