Agawam Public Library Strategic Planning Survey

The Agawam Public Library is developing a strategic plan that outlines its priorities for our community over the next several years. A critical component of that process is gathering information and ideas from the community. Your answers help us guide the process of prioritizing our programs and services to create a user-centered approach to library services. Please take approximately 5 minutes to help your library. Your answers are confidential Please complete the survey by Saturday, September 14th.

Thank you for your participation.

Nancy Siegel, Library Director

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* 1. Are you an Agawam or Feeding Hills resident?

Yes

If you do not live in Agawam or Feeding Hills, please share where you live.

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* 2. Please share your age range.

10-18

18-29

30-39

40-49

50-59

60-69

70+

I prefer not to answer.

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* 3. In the last 12 months, how often did you visit the Agawam Public Library (APL)?

Weekly or more

Monthly

Every few months

A few times a year

Almost never

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* 4. If you used the APL in the past 12 months, what did you or your family do? (Check all that apply.)

Borrowed books or other materials (DVD's audio books, magazines, etc)

Downloaded eBooks, audio books or other digital content

Borrowed a museum pass

Attended a library program

Used a meeting space

Used a public computer or public wi-fi

Used the photocopier or printer

Found a place to work, study or read

Asked for research, reference or homework help

Used online databases and resources, such as Ancestry.com, Rosetta Stone or Consumer Reports

Other (please specify)

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* 5. If you do not use the APL regularly, why not? (Check all that apply.)

The library hours don't work with my schedule

I buy my own books, DVDs and magazine, etc

It is too hard to find what I am looking for

There is not enough adequate parking

The library staff is unwelcoming/unhelpful

I use another library

I don't have transportation

Other (please specify)

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* 6. Please rate the importance of the following as they relate to library services.

	Very Important	Important	Neutral	Less Important	Not Important	Did Not Know This Was Available
Collections (books, DVD's magazines, etc)	Collections (books, DVD's magazines, etc) Very Important	Collections (books, DVD's magazines, etc) Important	Collections (books, DVD's magazines, etc) Neutral	Collections (books, DVD's magazines, etc) Less Important	Collections (books, DVD's magazines, etc) Not Important	Collections (books, DVD's magazines, etc) Did Not Know This Was Available
Online Resources (Ancestry, Rosetta Stone, Consumer Reports, etc)	Online Resources (Ancestry, Rosetta Stone, Consumer Reports, etc) Very Important	Online Resources (Ancestry, Rosetta Stone, Consumer Reports, etc) Important	Online Resources (Ancestry, Rosetta Stone, Consumer Reports, etc) Neutral	Online Resources (Ancestry, Rosetta Stone, Consumer Reports, etc) Less Important	Online Resources (Ancestry, Rosetta Stone, Consumer Reports, etc) Not Important	Online Resources (Ancestry, Rosetta Stone, Consumer Reports, etc) Did Not Know This Was Available
Digital Collections (Streaming Content, eBooks, eAudios, etc)	Digital Collections (Streaming Content, eBooks, eAudios, etc) Very Important	Digital Collections (Streaming Content, eBooks, eAudios, etc) Important	Digital Collections (Streaming Content, eBooks, eAudios, etc) Neutral	Digital Collections (Streaming Content, eBooks, eAudios, etc) Less Important	Digital Collections (Streaming Content, eBooks, eAudios, etc) Not Important	Digital Collections (Streaming Content, eBooks, eAudios, etc) Did Not Know This Was Available
Children's Programs (story times, scavenger hunts, crafts, hands-on activities, etc)	Children's Programs (story times, scavenger hunts, crafts, hands-on activities, etc) Very Important	Children's Programs (story times, scavenger hunts, crafts, hands-on activities, etc) Important	Children's Programs (story times, scavenger hunts, crafts, hands-on activities, etc) Neutral	Children's Programs (story times, scavenger hunts, crafts, hands-on activities, etc) Less Important	Children's Programs (story times, scavenger hunts, crafts, hands-on activities, etc) Not Important	Children's Programs (story times, scavenger hunts, crafts, hands-on activities, etc) Did Not Know This Was Available
Teen Programs (study groups, games, crafts, etc)	Teen Programs (study groups, games, crafts, etc) Very Important	Teen Programs (study groups, games, crafts, etc) Important	Teen Programs (study groups, games, crafts, etc) Neutral	Teen Programs (study groups, games, crafts, etc) Less Important	Teen Programs (study groups, games, crafts, etc) Not Important	Teen Programs (study groups, games, crafts, etc) Did Not Know This Was Available
Adult Programs (authors, speakers, classes, etc)	Adult Programs (authors, speakers, classes, etc) Very Important	Adult Programs (authors, speakers, classes, etc) Important	Adult Programs (authors, speakers, classes, etc) Neutral	Adult Programs (authors, speakers, classes, etc) Less Important	Adult Programs (authors, speakers, classes, etc) Not Important	Adult Programs (authors, speakers, classes, etc) Did Not Know This Was Available
Reference/Research Assistance	Reference/Research Assistance Very Important	Reference/Research Assistance Important	Reference/Research Assistance Neutral	Reference/Research Assistance Less Important	Reference/Research Assistance Not Important	Reference/Research Assistance Did Not Know This Was Available
Museum Pass Program	Museum Pass Program Very Important	Museum Pass Program Important	Museum Pass Program Neutral	Museum Pass Program Less Important	Museum Pass Program Not Important	Museum Pass Program Did Not Know This Was Available
Interlibrary Loan (C/W MARS, Commonwealth Catalog)	Interlibrary Loan (C/W MARS, Commonwealth Catalog) Very Important	Interlibrary Loan (C/W MARS, Commonwealth Catalog) Important	Interlibrary Loan (C/W MARS, Commonwealth Catalog) Neutral	Interlibrary Loan (C/W MARS, Commonwealth Catalog) Less Important	Interlibrary Loan (C/W MARS, Commonwealth Catalog) Not Important	Interlibrary Loan (C/W MARS, Commonwealth Catalog) Did Not Know This Was Available
Public Computer and Printers/Wi-Fi	Public Computer and Printers/Wi-Fi Very Important	Public Computer and Printers/Wi-Fi Important	Public Computer and Printers/Wi-Fi Neutral	Public Computer and Printers/Wi-Fi Less Important	Public Computer and Printers/Wi-Fi Not Important	Public Computer and Printers/Wi-Fi Did Not Know This Was Available
Study Rooms/Meeting Space	Study Rooms/Meeting Space Very Important	Study Rooms/Meeting Space Important	Study Rooms/Meeting Space Neutral	Study Rooms/Meeting Space Less Important	Study Rooms/Meeting Space Not Important	Study Rooms/Meeting Space Did Not Know This Was Available
APL web presence (website, social media, online catalog, etc)	APL web presence (website, social media, online catalog, etc) Very Important	APL web presence (website, social media, online catalog, etc) Important	APL web presence (website, social media, online catalog, etc) Neutral	APL web presence (website, social media, online catalog, etc) Less Important	APL web presence (website, social media, online catalog, etc) Not Important	APL web presence (website, social media, online catalog, etc) Did Not Know This Was Available
Art Exhibit Space (gallery and glass cases)	Art Exhibit Space (gallery and glass cases) Very Important	Art Exhibit Space (gallery and glass cases) Important	Art Exhibit Space (gallery and glass cases) Neutral	Art Exhibit Space (gallery and glass cases) Less Important	Art Exhibit Space (gallery and glass cases) Not Important	Art Exhibit Space (gallery and glass cases) Did Not Know This Was Available
Staff Assistance	Staff Assistance Very Important	Staff Assistance Important	Staff Assistance Neutral	Staff Assistance Less Important	Staff Assistance Not Important	Staff Assistance Did Not Know This Was Available
Library Hours	Library Hours Very Important	Library Hours Important	Library Hours Neutral	Library Hours Less Important	Library Hours Not Important	Library Hours Did Not Know This Was Available
Library Accessibility	Library Accessibility Very Important	Library Accessibility Important	Library Accessibility Neutral	Library Accessibility Less Important	Library Accessibility Not Important	Library Accessibility Did Not Know This Was Available

Please list and rate any additional library services we may have missed.

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* 7. How would you rate the APL's customer service?

	Excellent	Good	Fair	Poor	Don't know/NA
Approachability	Approachability Excellent	Approachability Good	Approachability Fair	Approachability Poor	Approachability Don't know/NA
Friendliness	Friendliness Excellent	Friendliness Good	Friendliness Fair	Friendliness Poor	Friendliness Don't know/NA
Helpfulness	Helpfulness Excellent	Helpfulness Good	Helpfulness Fair	Helpfulness Poor	Helpfulness Don't know/NA
Knowledge/Expertise	Knowledge/Expertise Excellent	Knowledge/Expertise Good	Knowledge/Expertise Fair	Knowledge/Expertise Poor	Knowledge/Expertise Don't know/NA
Response Time for Service	Response Time for Service Excellent	Response Time for Service Good	Response Time for Service Fair	Response Time for Service Poor	Response Time for Service Don't know/NA
Overall Customer Service	Overall Customer Service Excellent	Overall Customer Service Good	Overall Customer Service Fair	Overall Customer Service Poor	Overall Customer Service Don't know/NA

Please share specific examples of how the APL is or is not meeting customer service expectations.

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* 8. How would you rate the APL's facility and grounds?

	Excellent	Good	Fair	Poor	Don't Know/NA
Attractiveness of the Interior	Attractiveness of the Interior Excellent	Attractiveness of the Interior Good	Attractiveness of the Interior Fair	Attractiveness of the Interior Poor	Attractiveness of the Interior Don't Know/NA
Signs and Signage	Signs and Signage Excellent	Signs and Signage Good	Signs and Signage Fair	Signs and Signage Poor	Signs and Signage Don't Know/NA
Displays and Shelving	Displays and Shelving Excellent	Displays and Shelving Good	Displays and Shelving Fair	Displays and Shelving Poor	Displays and Shelving Don't Know/NA
Layout and Arrangement	Layout and Arrangement Excellent	Layout and Arrangement Good	Layout and Arrangement Fair	Layout and Arrangement Poor	Layout and Arrangement Don't Know/NA
Adequate Seating and Tables	Adequate Seating and Tables Excellent	Adequate Seating and Tables Good	Adequate Seating and Tables Fair	Adequate Seating and Tables Poor	Adequate Seating and Tables Don't Know/NA
Safety and Security	Safety and Security Excellent	Safety and Security Good	Safety and Security Fair	Safety and Security Poor	Safety and Security Don't Know/NA
Cleanliness	Cleanliness Excellent	Cleanliness Good	Cleanliness Fair	Cleanliness Poor	Cleanliness Don't Know/NA
Lighting	Lighting Excellent	Lighting Good	Lighting Fair	Lighting Poor	Lighting Don't Know/NA
Temperature (Heating and Cooling)	Temperature (Heating and Cooling) Excellent	Temperature (Heating and Cooling) Good	Temperature (Heating and Cooling) Fair	Temperature (Heating and Cooling) Poor	Temperature (Heating and Cooling) Don't Know/NA
Noise Level	Noise Level Excellent	Noise Level Good	Noise Level Fair	Noise Level Poor	Noise Level Don't Know/NA
Handicapped Accesibility	Handicapped Accesibility Excellent	Handicapped Accesibility Good	Handicapped Accesibility Fair	Handicapped Accesibility Poor	Handicapped Accesibility Don't Know/NA
Attractiveness of the Exterior	Attractiveness of the Exterior Excellent	Attractiveness of the Exterior Good	Attractiveness of the Exterior Fair	Attractiveness of the Exterior Poor	Attractiveness of the Exterior Don't Know/NA

Please list and rate any additional facilities and grounds qualities we may have missed.

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* 9. How do you typically find out about Agawam Library programs? Check all that apply.

Local Newspapers

APL Website

APL Newsletter

APL Children/Teen Email List

Library Signage

Social Media (Facebook, Twitter)

Other (please specify)

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* 10. The Agawam Public Library wants to prioritize what the library should focus on in the next 5 years, in addition to maintaining our core services. What services and programs would you like to see at the APL?

More community-based programming

Maker space availability

More technology or computer classes

More study/meeting space

Library Outreach

Are there any other priorities you would like to see the library focus on other than those listed above?

Agawam Public Library Strategic Planning Survey

Question Title

* 1. Are you an Agawam or Feeding Hills resident?

Question Title

* 2. Please share your age range.

Question Title

* 3. In the last 12 months, how often did you visit the Agawam Public Library (APL)?

Question Title

* 4. If you used the APL in the past 12 months, what did you or your family do? (Check all that apply.)

Question Title

* 5. If you do not use the APL regularly, why not? (Check all that apply.)

Question Title

* 6. Please rate the importance of the following as they relate to library services.

Question Title

* 7. How would you rate the APL's customer service?

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* 8. How would you rate the APL's facility and grounds?

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* 9. How do you typically find out about Agawam Library programs? Check all that apply.

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* 10. The Agawam Public Library wants to prioritize what the library should focus on in the next 5 years, in addition to maintaining our core services. What services and programs would you like to see at the APL?

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* 11. What do you value most about the library?

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* 12. How could APL services or programs be improved?

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* 13. Is there anything else you would like to add that might help us in the strategic planning process?