The Agawam Public Library is developing a strategic plan that outlines its priorities for our community over the next several years. A critical component of that process is gathering information and ideas from the community. Your answers help us guide the process of prioritizing our programs and services to create a user-centered approach to library services. Please take approximately 5 minutes to help your library. Your answers are confidential Please complete the survey by Saturday, September 14th.

Thank you for your participation. 

Nancy Siegel, Library Director

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* 1. Are you an Agawam or Feeding Hills resident?

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* 2. Please share your age range.

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* 3. In the last 12 months, how often did you visit the Agawam Public Library (APL)? 

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* 4. If you used the APL in the past 12 months, what did you or your family do? (Check all that apply.)

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* 5. If you do not use the APL regularly, why not? (Check all that apply.)

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* 6. Please rate the importance of the following as they relate to library services.

  Very Important Important Neutral Less Important Not Important Did Not Know This Was Available
Collections (books, DVD's magazines, etc)
Online Resources (Ancestry, Rosetta Stone, Consumer Reports, etc)
Digital Collections (Streaming Content, eBooks, eAudios, etc)
Children's Programs (story times, scavenger hunts, crafts, hands-on activities, etc)
Teen Programs (study groups, games, crafts, etc)
Adult Programs (authors, speakers, classes, etc)
Reference/Research Assistance
Museum Pass Program
Interlibrary Loan (C/W MARS, Commonwealth Catalog)
Public Computer and Printers/Wi-Fi
Study Rooms/Meeting Space
APL web presence (website, social media, online catalog, etc)
Art Exhibit Space (gallery and glass cases)
Staff Assistance
Library Hours 
Library Accessibility

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* 7. How would you rate the APL's customer service?

  Excellent Good  Fair Poor Don't know/NA
Approachability
Friendliness
Helpfulness
 Knowledge/Expertise
Response Time for Service
Overall Customer Service

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* 8. How would you rate the APL's facility and grounds?

  Excellent Good Fair Poor Don't Know/NA
Attractiveness of the Interior
Signs and Signage
Displays and Shelving
Layout and Arrangement
Adequate Seating and Tables
Safety and Security
Cleanliness
Lighting
Temperature (Heating and Cooling)
Noise Level
Handicapped Accesibility
Attractiveness of the Exterior 

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* 9. How do you typically find out about Agawam Library programs? Check all that apply.

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* 10. The Agawam Public Library wants to prioritize what the library should focus on in the next 5 years, in addition to maintaining our core services. What services and programs would you like to see at the APL?

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* 11. What do you value most about the library?

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* 12. How could APL services or programs be improved?

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* 13. Is there anything else you would like to add that might help us in the strategic planning process?

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