CHA HCV Customer Satisfaction Survey The Chicago Housing Authority designed this survey to give you an opportunity to help us serve you better in the future. Please take a few minutes to answer the following questions. We appreciate your time and willingness to participate! Question Title * 1. How are you affiliated with CHA? HCV/PBV Program Participant (including MOD Rehab, RAD, etc.) Other CHA Resident (Public Housing, etc.) Applicant on a CHA Waiting List HCV/PBV Program Property Owner or Manager Other or Not Affiliated with CHA Question Title * 2. Please select the method of your initial inquiry: Phone Call Email Communication In-Person Office Appointment Walked into the Office Interaction with CHA Representative at Event Other (please specify) Question Title * 3. Please select servicing office (if applicable): Central (60 E. Van Buren) South (3617 S. State Street) West (1852 S. Albany Avenue) Question Title * 4. What was the reason for your interaction with CHA staff? Select all that apply. Re-Examination Report a Change Reasonable Accommodation Move Request RTA Packet Submission Rent Increase Inspection Other (please specify) Question Title * 5. Were all of your questions or issues fully addressed at the end of your call, email or visit? Yes (Skip to question 7.) No Question Title * 6. If your question or issue could not be resolved, did CHA staff follow up within the stated time frame? Yes No Question Title * 7. How would you rate your overall experience? Excellent Good Average Poor Question Title * 8. If your answer to Question 7 was not "Excellent," what can we do differently to make it better? Question Title * 9. Are you satisfied with the methods available for you to communicate with CHA staff? Yes No Question Title * 10. In the text box below, please enter any additional comments: Thank you for taking the time to complete this survey. If you would like CHA to follow up with you regarding any of the answers you submitted, please provide your contact information in the fields below. Question Title * 11. Please enter your name and email. Name: Email Address: Question Title * 12. Please enter your Voucher/Vendor #, if known. Done
