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CHA HCV Customer Satisfaction Survey
The Chicago Housing Authority designed this survey to give you an opportunity to help us serve you better in the future. Please take a few minutes to answer the following questions. We appreciate your time and willingness to participate!
1.
How are you affiliated with CHA?
HCV/PBV Program Participant (including MOD Rehab, RAD, etc.)
Other CHA Resident (Public Housing, etc.)
Applicant on a CHA Waiting List
HCV/PBV Program Property Owner or Manager
Other or Not Affiliated with CHA
2.
Please select the method of your initial inquiry:
Phone Call
Email Communication
In-Person Office Appointment
Walked into the Office
Interaction with CHA Representative at Event
Other (please specify)
3.
Please select servicing office (if applicable):
Central (60 E. Van Buren)
South (3617 S. State Street)
West (1852 S. Albany Avenue)
4.
What was the reason for your interaction with CHA staff? Select all that apply.
Re-Examination
Report a Change
Reasonable Accommodation
Move Request
RTA Packet Submission
Rent Increase
Inspection
Other (please specify)
5.
Were all of your questions or issues fully addressed at the end of your call, email or visit?
Yes
(Skip to question 7.)
No
6.
If your question or issue could not be resolved, did CHA staff follow up within the stated time frame?
Yes
No
7.
How would you rate your overall experience?
Excellent
Good
Average
Poor
8.
If your answer to Question 7 was not "Excellent," what can we do differently to make it better?
9.
Are you satisfied with the methods available for you to communicate with CHA staff?
Yes
No
10.
In the text box below, please enter any additional comments:
Thank you for taking the time to complete this survey. If you would like CHA to follow up with you regarding any of the answers you submitted, please provide your contact information in the fields below.
11.
Please enter your name and email.
Name:
Email Address:
12.
Please enter your Voucher/Vendor #, if known.
