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WCS. New Client/Customer Satisfaction
2.
Service Characteristics
Please take a few minutes to complete this survey on the quality of service we provide. We welcome your feedback and appreciate your honesty. With your help, we hope to strengthen the bond between our clients.
1.
Please rank, your criteria for choosing Walton Community Services Inc organization.
Most Important
Very Important
Important
Less Important
Not Important
Industry/marketplace knowledge
Most Important
Very Important
Important
Less Important
Not Important
Length of time in business
Most Important
Very Important
Important
Less Important
Not Important
Consultative capabilities
Most Important
Very Important
Important
Less Important
Not Important
Technology and Tools provided
Most Important
Very Important
Important
Less Important
Not Important
Personal Referral
Most Important
Very Important
Important
Less Important
Not Important
Lowest rate
Most Important
Very Important
Important
Less Important
Not Important
Responsiveness to requests
Most Important
Very Important
Important
Less Important
Not Important
Value-added services
Most Important
Very Important
Important
Less Important
Not Important
*
2.
Please rate the following questions.
(Required.)
How is our ability to anticipate your needs and provide assistance pro actively.
Our products and services we provide meet your objectives.
Overall, how do you rank our services to you.
The knowledge level of your Representative.
The quality of our responses to your questions and concerns.
The timeliness of our Representatives' response to your needs.
We are easy to work with.
Your Representative keeps you informed of changes.
3.
How would you prefer for us to provide most communications?
Email
Phone
Mail
Face-to-Face
Other (please specify)
