Epoch Analytical Inc. - Customer Satisfaction Survey www.ealabs.ca

Epoch Analytical Customer Feedback Survey

Epoch Analytical welcomes your customer feedback survey to gain valuable information about your experience today and how we can offer the best customer service to you now and in the future.

Question Title

* 1. Why do you choose Epoch Analytical for your testing needs? (You may select more than once answer).

really quick turnarounds

cost/value

customer service

rapport with staff

easy to read lab reports

reputation in the industry

laboratory accreditation provides quality assurance

convenient location (Coquitlam and/or Abbotsford)

Question Title

* 2. Which EA Labs turnaround times have you used in the past? (More than one can be chosen)

Regular 24 Hours

Rush <4 Hours

Hot Rush <1 Hour

Emergency (After Hours, weekends and Stat Holidays)

Exterior Sample Drop Box (samples are processed the following business day)

Comments:

Question Title

* 3. What are the main reason(s) you use EA Labs? (More than one can be chosen)

Accreditation status with NVLAP and CALA

Location/convenience (Coquitlam)

Location/ Convenience (Abbotsford)

Cost

Turnaround Times

Rapport with staff. (Please name them in comments box below:)

Referred by a colleague

Other reasons:

Question Title

* 4. Are you satisfied with the reliability and quality of EA Labs test results?

Very Satisfied

Satisfied

Somewhat Satisfied

Not Satisfied

If not satisfied, please explain why:

Question Title

* 5. Would you recommend Epoch Analytical to a colleague or friend?

Yes

N/A

Please explain why:

Question Title

* 6. Which of the following EA Labs services have you used before?

Asbestos Bulk (EPA 600 R93-116)

Asbestos Airborne Fiber Counting (NIOSH 7400)

Asbestos Point Count (400-or 1000 pt)

Vermiculite Float Suspension (EPA 600-R04-004) by PLM

Lead Bulk Paints and Coatings (Pb) analysis using XRay Fluoresence

Lead Bulk Paints and Coatings (Pb) analysis using FLAA Spectroscopy

Mold Bulk Direct Microscopic Examination

On site sample collection and reporting by a qualified professional from EPOCH Environmental Consulting

Are there any other services you would like us to offer?:

Question Title

* 7. Do you use any other asbestos testing labs for the same services we provide?

Yes

N/A

Please name other labs used and explain why:

Question Title

* 8. How does Epoch Analytical compare in contrast to other testing labs you've used?

Excellent, we only use EA labs

Comparable to other testing labs

Poorly, compared to other testing labs

Indifferent. All Labs provide the same quality of service

This is my first time

Comments:

Question Title

* 9. Do you visit our Abbotsford or Coquitlam location ?

Coquitlam (#100 - 42 Fawcett Road, Coquitlam) - Head office

Abbotsford (#103 - 2602 Mount Lehman Road, Abbotsford) opened in 2019

Both

Didn't know there were two locations!

My suggestion for an additional location would be: