JMB's Customer Satisfaction Survey Question Title * 1. How would you rate your overall experience with John Marshall Bank? 1-Very Dissatisfied 2 3 4 5-Neutral 6 7 8 9 10-Very Satisfied 1-Very Dissatisfied 2 3 4 5-Neutral 6 7 8 9 10-Very Satisfied Question Title * 2. How would you rate your experience with JMB staff and/or relationship banker? 1-Very Dissatisfied 2 3 4 5-Neutral 6 7 8 9 10-Very Satisfied 1-Very Dissatisfied 2 3 4 5-Neutral 6 7 8 9 10-Very Satisfied Question Title * 3. What products and services do you use? (Select all that apply) Business Checking Business Savings Personal Checking Personal Savings Personal Loan/Line of Credit Business Loan/Line of Credit Credit Card(s) Debit Card(s) Mortgage Other (please specify) Question Title * 4. Do you use Online Banking? Yes No Question Title * 5. How would you rate your overall Online Banking experience? (1=Very Dissatisfied, 5=Neutral, 10=Very Satisfied) 1-Very Dissatisfied 2 3 4 5-Neutral 6 7 8 9 10-Very Satisfied 1-Very Dissatisfied 2 3 4 5-Neutral 6 7 8 9 10-Very Satisfied Question Title * 6. Which elements of our Online Banking platform factors into your selected rating? (Select all that apply) Ease of use Balance and transaction information Online Bill Pay Balance alerts Mobile check deposit Electronic statements Mobile app Security Web and mobile site performance Other (please specify) Question Title * 7. How likely is it that you would recommend John Marshall Bank to a friend or colleague? Not at all likely Extremely likely 0 1 2 3 4 5 6 7 8 9 10 0 1 2 3 4 5 6 7 8 9 10 Question Title * 8. Do you have any suggestions on how we can better improve your experience at John Marshall Bank or would you like to recognize a staff member? Question Title * 9. Are you open to a member of our team reaching out to you and learning more about your experience with JMB? Yes No Question Title * 10. If you answered "Yes" to Question #9, please provide your contact information below Name Email Address Phone Number Question Title * 11. When is the best time to reach you during the week? (Select all that apply) Morning Afternoon Evening Done
