2026 Sonoma County Transit Passenger Survey

TAKE A 5-MINUTE TRANSIT SURVEY AND ENTER TO WIN A $100 VISA GIFT CARD!

Sonoma County Transit (SCT) is evaluating its transit services. Please take this survey to help guide future services. Those who complete the survey and provide their contact information will be entered into a raffle to win a $100 Visa gift card!

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* 1. Which SCT route are you currently riding?

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* 2. Which SCT route(s) do you ride most frequently?

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* 3. How often do you use Sonoma County Transit?

6 to 7 days/week

5 days/week

3 to 4 days/week

1 to 2 days/week

1 to 3 days/month

Less than once per month

Less than once per year

This is my first time riding

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* 4. What is the main purpose of this trip?

Work

School

Social/recreation

Personal errand/medical

Shopping

Other:

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* 5. Did you have access to a household vehicle for this trip?

Yes

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* 6. Will you take more than one bus to get to your destination?

Yes

If yes, please indicate the route you will transfer to and where you will make your transfer.

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* 7. Do you transfer to other transit systems from SCT?

Yes - If yes, which ones?

i. Santa Rosa Citybus

ii. SMART

iii. Petaluma Transit

iv. Golden Gate Transit

v. Mendocino Transit

Which route(s)?

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* 8. Where did you BEGIN this trip? (home, work, etc.)

City/Community:

Address*:
*Cross-streets or landmark OK

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* 9. Where will you END this trip? (home, work, etc.)

City/Community:

Address*:
*Cross-streets or landmark OK instead

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* 10. If SCT offered a ride-share service similar to Uber or Lyft at a cost similar to transit fares, requiring a smart-phone app, how often would you consider using it?

Never

Rarely, less than once a year

Occasionally, once or twice per month

1 - 2 days per week

3 - 4 days per week

Daily, or 5 or more days per week

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* 11. What changes would get you to use SCT more often? (select top three)

More frequent service

More reliable service

Expanded hours

Shorter transfer time

Shorter travel time

Lower fares

Cleaner vehicles/stations

For transit to take me where I need to go

Other:

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* 12. What SCT route is your top priority for increased service?

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* 13. Given limited resources, how should SCT prioritize the following? (Rank from 1-6 with 1 as the highest priority):

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* 14. How safe do you feel when using SCT?

Very safe

Somewhat safe

Safe

Somewhat unsafe

Very unsafe

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* 15. How often do you plan to use public transit in the next year or so?

Less

About the same

Not at all

Why?

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* 16. Are there places that are difficult or impossible to reach by transit?

Yes

Don't know

If yes, please enter the name of the destination and its general location (e.g. “Safeway on Guerneville Road” instead of “grocery store”)

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* 17. What do you like or appreciate about existing Sonoma County Transit service?

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* 18. Do you have any other comments as we try to improve our transit services?

Demographic Questions

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* 19. What is your 5-digit home ZIP code?

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* 20. How many total people live in your household?

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* 21. How many people in your household are employed?

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* 22. What is the primary language you speak at home?

English

Spanish

Other:

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* 23. How well do you speak English?

Very well

Well

Not Well

Not at all

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* 24. Gender:

Female

Male

Non-binary

Another:

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* 25. Race/Ethnicity: (select all that apply)

Black/African American

American Indian/Alaska Native

Asian

Hispanic, Latino or Spanish origen

Native Hawaiian or other Pacific Islander

White

Another:

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* 26. Age:

Under 13

13 - 17

18 - 24

25 - 34

35 - 44

45 - 54

55 - 64

65 & older

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* 27. Current Employment Status:

Employed full time (35 or more hours/week)

Employed part time

Student

Unemployed

Other:

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* 28. Annual Household Income:

Under $15,000

$15,000 and $29,999

$30,000 and $39,999

$40,000 to $49,999

$50,000 to $59,999

$60,000 to $69,99

$70,000 to $79,999

$80,000 to $99,999

$100,000 to $149,999

$150,000 to $199,999

$200,000 or more

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* 29. Do you belong to any of the following groups? (Check all that apply)

Senior (65 years and over)

Individual with disabilities

Active Military or Veteran

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* 30. What neighborhood or community do you live in?

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* 31. Do you use a smartphone?

Yes

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* 32. What is the highest level of education you have completed?

Less than high school diploma

High school diploma

Some college coursework or Associate’s degree

Bachelor’s degree

Graduate or professional degree

Prefer not to say

Incentive Questions
Thank you for your input! Let’s stay in touch!

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* 33. Please provide your email address and/or phone number if you would like to be entered into the raffle to win a $100 Visa gift card. (Optional)

Phone:

Email:

2026 Sonoma County Transit Passenger Survey

Question Title

* 1. Which SCT route are you currently riding?

Question Title

* 2. Which SCT route(s) do you ride most frequently?

Question Title

* 3. How often do you use Sonoma County Transit?

Question Title

* 4. What is the main purpose of this trip?

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* 5. Did you have access to a household vehicle for this trip?

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* 6. ​​​Will you take more than one bus to get to your destination?

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* 7. Do you transfer to other transit systems from SCT?

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* 8. Where did you BEGIN this trip? (home, work, etc.)

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* 9. Where will you END this trip? (home, work, etc.)

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* 10. If SCT offered a ride-share service similar to Uber or Lyft at a cost similar to transit fares, requiring a smart-phone app, how often would you consider using it?

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* 11. What changes would get you to use SCT more often? (select top three)

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* 12. What SCT route is your top priority for increased service?

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* 13. Given limited resources, how should SCT prioritize the following? (Rank from 1-6 with 1 as the highest priority):

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* 14. How safe do you feel when using SCT?

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* 15. How often do you plan to use public transit in the next year or so?

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* 16. Are there places that are difficult or impossible to reach by transit?

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* 17. What do you like or appreciate about existing Sonoma County Transit service?

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* 18. Do you have any other comments as we try to improve our transit services?

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* 19. What is your 5-digit home ZIP code?

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* 20. How many total people live in your household?

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* 21. How many people in your household are employed?

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* 22. What is the primary language you speak at home?

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* 23. How well do you speak English?

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* 24. Gender:

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* 25. Race/Ethnicity: (select all that apply)

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* 26. Age:

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* 27. Current Employment Status:

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* 28. Annual Household Income:

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* 29. Do you belong to any of the following groups? (Check all that apply)

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* 30. What neighborhood or community do you live in?

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* 31. Do you use a smartphone?

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* 32. What is the highest level of education you have completed?

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* 33. Please provide your email address and/or phone number if you would like to be entered into the raffle to win a $100 Visa gift card. (Optional)

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* 34. Please provide your email address if you would like to receive project updates. (Optional)

* 6. Will you take more than one bus to get to your destination?