Online Experience Optimization (OEO) at Your Business

Greetings. I'm asking a few questions to gather your opinion of how well your organization is engaging colleagues, customers, partners and prospects online. Nothing technical or complicated -- just four brief questions and a few moments of information about you and your business. I'll be publishing research based on the findings of this survey. I'll be glad to share summary results with you if you're interested, or to answer any questions you may have -- just e-mail me directly at medortch@dortchonit.com. Thanks for your help!

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* 1. How would you rate the ability of decision makers at your company to know and respond to what customers, competitors and competitors' customers are saying about your company online (on sites such as Facebook, Twitter or Yelp, for example)?

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* 2. How would you rate the ability of decision makers at your company to know its online reputation as perceived by customers, partners and prospects?

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* 3. Do decision makers at your company collect information about the online experiences of colleagues, customers, partners and prospects?

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